Scarlett Kernan-Wingert
CANISTEO,NY
Summary
Dynamic and dependable professional with a proven track record at Walgreens Boots Alliance and Lowes Home Improvement, excelling in customer service and teamwork. Adept at problem-solving and multitasking, I effectively resolved customer inquiries while maintaining composure under pressure. Skilled in point-of-sale systems, I consistently enhanced service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
PCSA
Walgreens Boots Alliance
08.2024 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service /Cashier
Lowes Home Improvment
04.2021 - 08.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and service quality.
- Maintained organized workstations, adhering to safety and cleanliness standards consistently.
- Collaborated with team members to streamline checkout procedures, improving operational flow.
- Assisted in training new cashiers on system usage and customer service protocols.
- Utilized point-of-sale systems for transaction processing and inventory management effectively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Jasper-Troupsburg
Jasper, NY06.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
Accomplishments
While working at Lowes i received several Service Star Awards, A Front End Leadership Award and the Top Cashier Award. These were earned from my success in reviews from customer satisfaction.
Top Cashier Award
The Top Cashier is earned by having many surveys filled out by customers with a rating of 90% or higher satisfaction rates, Going above and beyond for your customers and being an overall valuable asset for the company. This Award is given out once a year at the Hornell Lowes' yearly meeting for employees. Only three people received this award.
Timeline
PCSA
Walgreens Boots Alliance
08.2024 - 07.2025
Customer Service /Cashier
Lowes Home Improvment
04.2021 - 08.2024
High School Diploma -
Jasper-Troupsburg