Cody Anderson
Clear Lake ,WI
Summary
Proven track record in enhancing customer retention and sales at Aftermarket Assassins, leveraging expertise in customer service and product knowledge. Skilled in diagnosing and resolving equipment issues with minimal downtime, demonstrating exceptional problem-solving abilities. Achieved significant improvements in customer satisfaction and operational efficiency, embodying a results-driven approach with a blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales/Technician
Aftermarket Assassins
10.2017 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
General Maintenance Mechanic
Scientific Molding Corporation
09.2014 - 10.2017
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Diagnosed malfunctions and troubleshot issues.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Performed preventive and regular maintenance on systems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Repaired and replaced pumps, valves and motors.
- Performed preventive maintenance and repairs on various types of equipment.
Education
Certificate - Heavy Machinery/ CDL Commercial Truck Driver
Associated Training Services
Sun Prairie, WISkills
- Customer Service
- Customer Retention
- Product and service knowledge
- Product and Service Sales
- Customer Relations
Certification
Heavy Equipment Operator
CDL Drivers License
Timeline
Sales/Technician
Aftermarket Assassins
10.2017 - Current
General Maintenance Mechanic
Scientific Molding Corporation
09.2014 - 10.2017
Certificate - Heavy Machinery/ CDL Commercial Truck Driver
Associated Training Services
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