Shawn Tonetti
Rockville,Indiana
Summary
Experienced sales professional with 10+ years of expertise in customer relationship building and complex problem-solving, ready to leverage strong sales strategies and product knowledge in a Sales Tech role. Proven ability to assess customer needs, and drive revenue through strategic sales initiatives. Eager to contribute to a dynamic team and support growth in the tech sales sector. Results-oriented professional with a strong background in customer support and technical troubleshooting. Expert in training staff and maintaining inventory to enhance operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales/Technician
Performance Refinish Supply
Terre Haute, IN
01.2016 - 03.2025
- Delivered technical support to customers on product selection and application.
- Demonstrated features and benefits of products to improve customer comprehension.
- Maintained inventory levels for paint and refinishing supplies to ensure availability.
- Collaborated with sales team to assess customer needs and preferences effectively.
- Conducted training sessions for new staff on equipment operation and usage.
- Resolved customer inquiries and issues related to product performance.
- Maintained a clean and organized workspace to ensure safety compliance.
- Engaged with clients to build lasting relationships and foster loyalty.
- Demonstrated product features and benefits to potential customers.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Maintained accurate records of customer accounts and contact information.
- Established strong relationships with customers by providing timely responses to inquiries.
- Maintained clean, organized and professional service vehicle.
Painter
Scott's Custom Colors
Terre Haute, IN
01.2008 - 01.2016
- Prepared surfaces by sanding, scraping, and cleaning to ensure optimal paint adhesion.
- Kept workspaces clean throughout the duration of each project.
- Followed safety protocols when handling hazardous materials such as solvents, thinners and paint strippers.
- Proper application of paint products to ensure quality paint jobs .
Education
High School Diploma -
Terre Haute North High School
Terre Haute, INSkills
- Technical support
- Product demonstration
- Customer feedback analysis
- Inventory management
- Equipment operation
- Customer relationship management
- Problem resolution
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Relationship building
- Safety compliance
- Sales strategies
- Territory management
- Technical product knowledge
- Customer service
- Customer retention abilities
- Interpersonal communication skills
- Sales demonstration
- Retention strategies
Certification
Spies Hecker Certification
Timeline
Sales/Technician
Performance Refinish Supply
01.2016 - 03.2025
Painter
Scott's Custom Colors
01.2008 - 01.2016
High School Diploma -
Terre Haute North High School