Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Cody Bates

Phoenix,AZ

Summary

Passionate health advocate and sales professional with a transformative personal journey from chronic digestive issues to vibrant wellness through natural solutions, diet, and biohacking practices like sound therapy, saunas, and meditation. Leveraging nearly a decade of pharmaceutical-free living and expertise in holistic health, I am dedicated to empowering clients to achieve optimal wellness. Proven track record in sales and client relationship management, consistently exceeding revenue targets and delivering exceptional customer experiences. Adept at remote collaboration, using technology to build trust and drive results in fast-paced, client-focused roles.

Overview

10
10
years of professional experience

Work History

Special Operations Manager

Southwest System Monitoring Inc.
Scottsdale, Arizona
04.2025 - Current
  • Serve as assistant to the GM/Owner, working remotely 50% of the time, focusing on identifying and resolving revenue leaks through innovative process improvements.
  • Designed and implemented a bonus plan to incentivize technicians, boosting repair order/service ticket compliance by 20% within the first month.
  • Audit maintenance records to enhance contract structures, ensure timely service delivery, identify upselling opportunities, and recover lost revenue, enhancing client satisfaction and profitability.
  • Curate an ongoing Work In Progress report to track project status and support operational efficiency.
  • Research and evaluate CRM options to optimize customer inquiry management, scheduling, and technician dispatching, leading team discussions to guide implementation.

Service Advisor

Visionary Automotive Group
Glendale, AZ
01.2021 - 04.2025
  • Drove sales growth by providing personalized client consultations, assessing needs, and delivering tailored solutions, achieving consistent revenue targets and top-tier customer satisfaction scores.
  • Educated clients on complex service options with clarity and empathy, fostering trust and earning high survey scores across the region.
  • Led the launch of a new service department, independently developing pricing and service packages, showcasing adaptability and strategic planning in a fast-paced environment.
  • Utilized CRM tools and virtual communication platforms to manage client relationships and streamline operations, demonstrating proficiency in remote collaboration.
  • Applied a client-centric approach ensuring empathetic and effective communication to meet diverse client needs for a luxury brand.

Service Advisor

Berkshire Hathaway Automotive
Scottsdale, AZ
10.2017 - 01.2021
  • Excelled in a commission-based sales role, creating customized service plans to address client concerns, ranking in the top 20 of 389 regional employees for customer service excellence.
  • Built lasting client relationships through active listening, clear education on service options, and consistent follow-up, driving repeat business and loyalty.
  • Managed scheduling and service delivery using digital tools and CRM, ensuring efficiency and accuracy in a high-volume environment.

Branch Manager

Hertz
Scottsdale, AZ
01.2016 - 10.2017
  • Led operations across seven resort locations, managing a team of seven and overseeing 130 vehicles, using remote communication tools to ensure seamless coordination and operational success.
  • Developed and implemented strategies to surpass KPIs, securing a new high-profile account at Sanctuary Camelback Mountain through effective relationship-building.
  • Earned promotion to Branch Manager in eight months (versus standard 12–18 months) for exceeding performance goals and demonstrating leadership in client-facing roles.
  • Cultivated partnerships with hotel management, leveraging clear communication and a client-focused approach informed by a commitment to empowering others.

Education

Associate of Arts - Business Degree

Scottsdale Community College
Scottsdale, AZ

Skills

- Sales & Revenue Growth

- Holistic Health Coaching

- Client Education & Empowerment

- Strategic Communication

- Biohacking & Wellness Practices

- Customer Needs Assessment

- Client Relationship Management

- Remote Collaboration & Technology

Additional Experience

  • Self-directed study in holistic health and wellness, including nutrition, gut restoration, and biohacking modalities (e.g., sound therapy, saunas, cold plunges, meditation, breathwork), inspired by personal health transformation through naturopathic care.
  • Certificate from Coursive (AI training course)

Timeline

Special Operations Manager

Southwest System Monitoring Inc.
04.2025 - Current

Service Advisor

Visionary Automotive Group
01.2021 - 04.2025

Service Advisor

Berkshire Hathaway Automotive
10.2017 - 01.2021

Branch Manager

Hertz
01.2016 - 10.2017

Associate of Arts - Business Degree

Scottsdale Community College

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Cody Bates