Rashana Griggs

- Direct daily store operations while ensuring a professional, organized, and customer-focused environment.

- Lead, coach, train, and develop employees to achieve performance and service expectations.

- Manage employee scheduling, staffing levels, attendance, and workforce planning.

- Monitor key performance indicators, and use business results to identify opportunities for improvement.

- Oversee inventory management, stock control, replenishment, merchandising, and visual presentation.

- Manage cash handling, register procedures, reconciliation, and loss-prevention practices.

- Address customer concerns and employee conflicts professionally, while maintaining positive relationships.

- Support sales and revenue growth through goal setting, coaching, customer engagement, and performance management.

- Maintain compliance with company policies, operational procedures, and health and safety standards.

- Monitor expenses and operational needs while supporting company financial and performance goals.

- Communicate company initiatives, expectations, and operational changes clearly to team members.

- Use POS, inventory, reporting, and Microsoft Office systems to support daily business operations.

- Managed day-to-day store operations, staffing, scheduling, customer service, inventory, and sales performance.

- Supervised and developed employees through coaching, training, and ongoing performance feedback.

- Monitored sales results and operational metrics to support the achievement of business objectives.

- Managed customer concerns and resolved issues while maintaining a high standard of service.

- Oversaw cash management procedures, inventory controls, merchandising, and loss prevention.

- Ensured employees followed operational policies, procedures, and company standards.

- Implemented visual merchandising standards to enhance store presentation and attract customers.