Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Founder
Fireblown Design Lab
Denton
12.2022 - Current
Providing IT support for consumers and businesses.
Provide a customer-focused, custom computer-building service.
Consulting and implementation for IT business solutions.
Platforms Analyst
Denton ISD
Denton
11.2016 - 12.2020
Systems Administrator for Windows, Apple, and Chromebook devices.
Application packaging, support, and deployment.
Experience providing a customized enterprise Windows image.
T3 IT Support
Hardware Support Specialist
Denton ISD
Denton
09.2013 - 11.2016
Provide tools, utilities, support, and updates to a 25 member IT team.
Performed district level warranty work and advanced diagnostics with Dell Technologies.
T2 IT support and direct support for the Superintendent and Directors.
Campus Technician
Denton ISD
Denton
08.2012 - 09.2013
Managed all technology assets including inventory management.
Provided Tier 1 on site IT support for computers, projectors, TV's, printers, and all educational software.
Education
Associate degree - Diesel and Truck Technology
Lincoln Technical Institude
Grand Prairie, Tx
12.2006
Some College (No Degree) - Computer Science
University of North Texas
Denton, Tx
Skills
IT Support
Technical Documentation
Computer Hardware
Windows, Mac, and Chrome OS
Microsoft Intune
Microsoft Windows NT Group Policy
Microsoft Active Directory
Microsoft Azure Active Directory
Microsoft Windows System Administration
Mobile Device Management
SCCM/MECM
Microsoft 365
GSuite administration
Software Packaging & Administration
Asset Management
Certification
• MD101-T01/02/03 Managing Modern Desktops • GK - Windows 10 Support and Troubleshooting • PS - Enrolling, Securing, Managing Devices with Intune • Dell Diagnostic and Support for Desktops, Laptops, Tablets, and Chromebooks
Accomplishments
Worked directly with the Microsoft Intune team to improve Mobile Device Management for Apple devices. The first organization to manage 3000+ Apple devices with Intune.