Cody Benson
Fairborn,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Fulfilment Expert
Target
10.2020 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Ensured deadlines for getting pallets loaded onto trucks were met.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Barista
Target
10.2020 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Collections Specialist
Discover
04.2023 - 05.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service and Engagement
Discover
02.2023 - 04.2023
- Built relationships with customers and community to establish long-term business growth.
- Checked credit card statements/balances for card members.
- Made payments over the phone.
- Reviewed APR and explained how it functioned to card members.
Barista
Kroger
08.2022 - 11.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Shoes Associate
Kohls
10.2018 - 10.2020
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Made sure to zone shoes and size them correctly and keeping them organized and cleaned for customers.
Education
High School Diploma -
Electronic Classroom of Ohio
Columbus, OH06.2017
Skills
- Negotiation
- Customer Inquiries
- Conflict Resolution
- Phone Systems
- Call Center Operations
- Customer Relations
Timeline
Collections Specialist
Discover
04.2023 - 05.2023
Customer Service and Engagement
Discover
02.2023 - 04.2023
Barista
Kroger
08.2022 - 11.2022
Fulfilment Expert
Target
10.2020 - Current
Barista
Target
10.2020 - Current
Shoes Associate
Kohls
10.2018 - 10.2020
High School Diploma -
Electronic Classroom of Ohio
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