Cody Carkner
Food & Beverage Captain
Chicago,IL
Summary
Results-focused team member dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Enthusiastic team member eager to contribute to team success through hard work, caring, dependable, efficient and attention to detail and excellent organizational skills. Clear understanding of task and training in customer satisfaction. Motivated to learn, grow and excel in the airline industry.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Food & Beverage Captain
Soho House Chicago
Chicago, IL
03.2021 - Current
- In charge of taking orders, balancing large sections, selling liquor and food
- Ensuring that members always have a pleasant experience
- Networking/ conversing with members on a personal level while also maintaining a professional relationship
- Knowing all menus to their accurate description (e.i. allergies, ingredients, daily changes), and necessary procedures to handle allergies
- Upselling product to produce the most sales possible for the company
Lead Server/Assistant Manager
Cebu Chicago Bar And Grill
Chicago, IL
06.2019 - 03.2021
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Food & Beverage Server
The Alinea Group
Chicago, IL
01.2019 - 09.2019
- Serves patrons with a personable and approachable demeanor while providing information on menu selections; and handling any customer service inquiries
- Responsible for selling upscale wine and sake
- High end environment with elite guests, providing excellence customer service while remaining professional at all times.
Food and Beverage Server
Nando Milano Trattoria/Crudo Wine Bar
Champaign, IL
03.2018 - 12.2018
- In charge of maintaining inventory levels, placing regular and immediate stock orders based on supply levels, as well as responsible for interviews, hiring and coordinating shift schedules
- Serves patrons with a personable and approachable demeanor while a pers providing information on menu selections; and handling any customer service inquiries
- Responsible for keeping restaurant in order and managing servers activities, discounting items and keeping in touch with owner via phone/email.
Education
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
Champaign, IL 08.2013 - 05.2017
Skills
Dependable and efficient
Friendly and helpful
Schedule Management
Food and beverage preparation
Interpersonal communications
Hospitality service expertise
Certification
First Aid/CPR Certified
Additional Information
Winchell Vidal
winchellvidal2015@gmail.com
ORD-FA
Timeline
Food & Beverage Captain
Soho House Chicago
03.2021 - Current
Lead Server/Assistant Manager
Cebu Chicago Bar And Grill
06.2019 - 03.2021
Food & Beverage Server
The Alinea Group
01.2019 - 09.2019
Food and Beverage Server
Nando Milano Trattoria/Crudo Wine Bar
03.2018 - 12.2018
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
08.2013 - 05.2017