Paige Carlson
Fayetteville,NC
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Helzberg Diamonds
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- GSA certified diamond specialist
Sales Associate
Zales The Diamond Store
09.2023 - 06.2024
- Company Overview: High end jewelry and diamond store
- Led store as key-holder
- Boosted revenue by $25k monthly
- Implemented new training program that increased employee satisfaction by 25% and reduced turnover by 15%
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead teacher
Child care network
11.2022 - 08.2023
- Company Overview: Child and youth care and learning center
- Improved academic performance of 12 students daily, with 90% achieving grade level proficiency in all subjects, impressing parents
- Developed and implemented a new curriculum for STEM subjects, resulting in a 25% increase in student interest and engagement
- Child and youth care and learning center
Child care teacher
Child And Youth Services
05.2022 - 08.2022
- Classroom Management Techniques
- Engaged with children on individual basis to build positive, trusting relationships
- Maintained daily records of individual activities, behaviors, meals and naps
- Built and strengthened positive relationships with students, parents and teaching staff
Sales associate
AAFES
06.2020 - 10.2020
- Company Overview: Army air force exchange services
- Army air force exchange services
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV03.2020
Skills
- Action Planning
- Attention to Detail
- Communication
- Consistent
- Critical Thinking
- Dependability
- Hard Working
- Process Improvement
- Time Management
- Trusting Relationship
- Operational management
Certification
2024 GCA Diamond certification
2024 Management courses through Helzberg
Affiliations
- Military spouse
Timeline
Assistant Manager
Helzberg Diamonds
06.2024 - Current
Sales Associate
Zales The Diamond Store
09.2023 - 06.2024
Lead teacher
Child care network
11.2022 - 08.2023
Child care teacher
Child And Youth Services
05.2022 - 08.2022
Sales associate
AAFES
06.2020 - 10.2020
High School Diploma -
Parkersburg South High School
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