CODY CARPENTER
Greater Philadelphia Area,NJ
Summary
Strategic Business Account Manager with 5 years of experience in telecommunications and B2B account retention. Managed portfolios of 800 SMB accounts while exceeding revenue targets. Resolved complex billing issues, executed multi-line migrations, and navigated service bottlenecks to enhance client value.
Overview
6
6
years of professional experience
Work History
Business Account Manager (SMB)
Verizon Wireless
Greater Philadelphia Area
04.2025 - Current
- Oversee a high-value portfolio of 500–800 SMB accounts, directing service migrations, plan restructuring, and hardware lifecycles.
- Consistently deliver 100%–150% to quota (peaking at 170%), maintaining a continuous Top 10 district ranking.
- Drive hundreds of thousands in gross revenue annually through systematic cold and warm pipeline reactivation.
- Generated hundreds of thousands in gross revenue annually by systematically reactivating cold and warm pipelines.
- Resolved complex systemic billing errors and operational escalations in proprietary telecom databases, ensuring smooth service delivery.
- Achieved recognition as winner of Verizon’s VVS Beat the V-Suite competition for exceptional sales performance and execution.
Assistant Retail Manager
Verizon Wireless
01.2023 - 04.2025
- Supervised, coached, and evaluated a direct team of 8 sales representatives, optimizing floor coverage and quota achievement.
- Resolved Tier-2 customer escalations, addressing critical billing disputes, hardware failures, and service provisioning issues to enhance customer satisfaction.
- Managed back-office operations, overseeing inventory audits, cash management, device logistics, and compliance reporting for operational integrity.
- Developed onboarding and product training modules for new sales representatives, facilitating faster ramp-up and integration into the team.
Wireless Sales Consultant
Verizon Wireless
01.2021 - 01.2023
- Surpassed baseline monthly sales targets for connectivity solutions, device protection, and accessory attachment rates.
- Exceeded monthly sales targets for connectivity solutions, device protection, and accessory attachments, contributing to overall store performance.
- Provided technical support, hardware setups, and data transfers for consumer and micro-business accounts, ensuring seamless user experience.
Education
Bachelor of Science - Information Technology Management
Western Governors University
06.2028
Skills
- Contract optimization
- Sales & Performance: Quota Attainment (100–170%), Pipeline Outreach, Revenue Recovery, Team Leadership
- Team leadership
- Platforms & Software: Salesforce, Google Workspace, Microsoft 365, Proprietary Telecom Billing Systems
- Data-driven decision making
- Product and service sales
- Service migrations
- Verbal and written communication
- Relationship management
- New territory penetration
- Customer service
- Problem-solving
Timeline
Business Account Manager (SMB)
Verizon Wireless
04.2025 - Current
Assistant Retail Manager
Verizon Wireless
01.2023 - 04.2025
Wireless Sales Consultant
Verizon Wireless
01.2021 - 01.2023
Bachelor of Science - Information Technology Management
Western Governors University