Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cody Claussen

Assistant
Austin,TX

Summary

Results-driven professional with expertise in AutoCAD drafting and exceptional customer service skills, seeking to leverage strong attention to detail and team collaboration abilities in a new role. Proven experience in managing multiple roles at once and being a fast learner on the job. Ready to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Server/Host

Another Broken Egg Cafe
05.2023 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers, sometimes groups of over 20 guests
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

AutoCAD Drafter

WINDROSE LAND SERVICES
08.2020 - 07.2023
  • Using AutoCAD.
  • Consulted with architects, customers and vendors regarding project scope and milestone dates.
  • Reviewed specifications to generate complex details of individual system components.
  • Managed drafting and design for over 200 projects from concept through delivery.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

Alamo Drafthouse Cinema
09.2018 - 07.2020
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress to 12 different servers.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Worked flexible hours across night, weekend, and holiday shifts.

Social Media Manager

Goat Hill Pizza
01.2017 - 01.2018
  • Generated content ideas to engage target audiences and increase followers.
  • Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn.
  • Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
  • Built and ran social media campaigns, aligning with corporate brand strategy.
  • Platform grew from over 700 followers to 1000.

Staff Leader

Goat Hill Pizza
01.2015 - 01.2017
  • Resolved conflicts between staff members in a timely manner to maintain a collaborative work environment.
  • Leveraged strong interpersonal skills to build trust with team members.
  • Facilitated communication between departments to ensure operational efficiency across the organization.
  • Coached and mentored team members to achieve maximum performance levels while maintaining positive morale.
  • Monitored daily operations, identifying areas of improvement and implementing corrective action plans when necessary.

Education

High School Diploma -

Wimberley High School
Wimberley, TX
08.2012 - 05.2016

Skills

  • Food Handler Certificate

  • File management

  • Data entry

  • Team collaboration

  • Time management

  • Fast learner

  • Strong work ethic

  • Google Suite - Expert

  • Microsoft Suite - Expert

  • Photography Digital Imaging Certification

  • CAD Certification

  • Food Handler Certificate

Certification

TABC, 05/01/23

Timeline

Server/Host

Another Broken Egg Cafe
05.2023 - Current

AutoCAD Drafter

WINDROSE LAND SERVICES
08.2020 - 07.2023

Shift Leader

Alamo Drafthouse Cinema
09.2018 - 07.2020

Social Media Manager

Goat Hill Pizza
01.2017 - 01.2018

Staff Leader

Goat Hill Pizza
01.2015 - 01.2017

High School Diploma -

Wimberley High School
08.2012 - 05.2016

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