Cody Clough
Salisbury,MD
Summary
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Team Lead, Sales Operations
Supreme Orthopedic Systems
07.2022 - Current
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Territory Manager
Supreme Orthopedic Systems
09.2020 - 07.2022
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Manager of Membership Services
Colorado Rapids
05.2018 - 09.2020
- Increased member retention rates through personalized outreach and timely followups.
- Collaborated with marketing department to create promotional materials that highlighted member benefits and incentives.
- Conducted regular audits of membership database, ensuring data accuracy and integrity for effective communication efforts.
- Implemented a comprehensive onboarding program for new members, promoting early engagement with the organization''s resources and opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Account Manager
Colorado Rapids
05.2015 - 05.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD01-2013
Business Minor - Business
Salisbury University
Salisbury, MD01-2013
Skills
- Customer Focus
- Performance monitoring
- Performance Improvement
- Schedule Management
- Complaint resolution
- Operations Management
Timeline
Team Lead, Sales Operations
Supreme Orthopedic Systems
07.2022 - Current
Territory Manager
Supreme Orthopedic Systems
09.2020 - 07.2022
Manager of Membership Services
Colorado Rapids
05.2018 - 09.2020
Account Manager
Colorado Rapids
05.2015 - 05.2018
Bachelor of Arts - Communications
Salisbury University
Business Minor - Business
Salisbury University
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