Summary
Work History
Education
Skills
Hobbies & Interests
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Cody Clymer

Perry,Michigan

Summary

Motivated and reliable individual seeking a remote role in the data entry field. Known for clear communication, patience and efficiency. Experienced with system monitoring, data entry, and software troubleshooting. Utilizes technical skills to ensure efficient and error-free operations. Track record of maintaining system integrity and optimizing workflow.

Work History

Customer/Software Support (Tax Division)

Thomson Reuters
Ann Arbor, MI (Remote)
12.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Provide effective, empathetic assistance for software products by resolving issues efficiently and sharing best practices to ensure customer satisfaction.
  • Collaborate with internal technical and product teams to report bugs, suggest improvements, and maintain high-quality user experiences.
  • Accurately document and track all client interactions and cases in Salesforce CRM to maintain clear communication across departments.
  • Consistently meet performance and service-level goals while handling multiple cases in a fast-paced environment.

Telecommunications Lineman/Field Engineer

Henkels & McCoy (IBEW Local 17)
Canton, Michigan
  • Installed and repaired overhead and underground telecommunication distribution systems.
  • Conducted routine inspections to ensure compliance with safety regulations and standards.
  • Conducted on-site inspections to ensure compliance with safety regulations and quality standards.
  • Collaborated with project teams to troubleshoot technical issues and provide solutions promptly.
  • Conducted spatial analysis using GIS software to support project development and planning.

Telecommunications Lineman

LDA
Jackson, Michigan
  • Supervised daily operations, ensuring compliance with safety regulations and procedures.
  • Coordinated workflow among team members to optimize productivity and efficiency.
  • Installed and repaired overhead and underground telecommunication distribution systems.
  • Conducted routine inspections to ensure compliance with safety regulations and standards.
  • Conducted on-site inspections to ensure compliance with safety regulations and quality standards.
  • Operated various tools and equipment for line construction and maintenance tasks.

Telecommunications Lineman

Earthcom
Williamston, Michigan
  • Installed and repaired overhead and underground telecommunication distribution systems.
  • Operated various tools and equipment for line construction and maintenance tasks.

Education

High School Diploma -

Perry High School
Perry, Michigan
01-2010

Skills

  • Real-Time Data Entry & Accuracy
  • Customer & Technical Support
  • Troubleshooting & Problem Solving
  • Salesforce CRM Case Management
  • Software Installation, Updates & Configuration
  • Remote Desktop Support & System Diagnostics
  • PC Building, Hardware Maintenance & Upgrades
  • Basic Networking & System Setup
  • Microsoft Office Suite & Google Workspace Proficiency
  • Audio Technology & Digital Audio Workstations (DAWs)

Hobbies & Interests

Spending time with family (wife, two daughters, two dogs, a cat, and a snake). Playing and creating music (drums, guitar, bass, didgeridoo). Riding motorcycles and off-road driving. Working on/upgrading cars and motorcycles. Outdoor recreation including fishing, camping, and hunting. Occasional gaming for relaxation.

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Cody Clymer