Cody Cowen
Tucson,AZ
Summary
Dynamic Restaurant Manager with a proven track record at Ermanos Craft Beer And Wine Bar, excelling in staff recruitment and complaint resolution. Expert in menu development and operations management, I consistently drive profitability and enhance guest satisfaction through effective leadership and innovative strategies. Skilled in POS systems and dedicated to fostering a high-performance team.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Ermanos Craft Beer And Wine Bar
03.2020 - 01.2025
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
Prep and Pastry
06.2018 - 09.2023
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Bartender
Hilton DoubleTree Williams Center
01.2018 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet guest needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
The Saguaro Hotel
03.2014 - 05.2017
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-2010
Skills
- Recruitment
- Menu development
- Restaurant operations management
- Food plating and presentation
- Full service restaurant background
- Menu pricing
- Point of sale (POS) system operation
- Staff scheduling
- Complaint resolution
Timeline
Restaurant Manager
Ermanos Craft Beer And Wine Bar
03.2020 - 01.2025
Restaurant Manager
Prep and Pastry
06.2018 - 09.2023
Bartender
Hilton DoubleTree Williams Center
01.2018 - 06.2018
Bar Manager
The Saguaro Hotel
03.2014 - 05.2017
High School Diploma -
Sahuaro High School
Similar Profiles
David MoraDavid Mora
Founder at Cask And Hammer: Craft Beer And Wine BarFounder at Cask And Hammer: Craft Beer And Wine Bar
Austin WearAustin Wear
Outside Sales Representative at International Wine And Craft BeerOutside Sales Representative at International Wine And Craft Beer
Amanda SpenceAmanda Spence
Sales Associate, Cashier at Kibbee's Craft Beer, Wine And DeliSales Associate, Cashier at Kibbee's Craft Beer, Wine And Deli