Cody Cowen
Tucson,AZ
Summary
Dynamic Restaurant Manager with a proven track record at Ermanos Craft Beer And Wine Bar, excelling in staff recruitment and complaint resolution. Expert in menu development and operations management, I consistently drive profitability and enhance guest satisfaction through effective leadership and innovative strategies. Skilled in POS systems and dedicated to fostering a high-performance team.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Ermanos Craft Beer And Wine Bar
03.2020 - 01.2025
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
Prep and Pastry
06.2018 - 09.2023
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Bartender
Hilton DoubleTree Williams Center
01.2018 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet guest needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
The Saguaro Hotel
03.2014 - 05.2017
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-2010
Skills
- Recruitment
- Menu development
- Restaurant operations management
- Food plating and presentation
- Full service restaurant background
- Menu pricing
- Point of sale (POS) system operation
- Staff scheduling
- Complaint resolution
Timeline
Restaurant Manager
Ermanos Craft Beer And Wine Bar
03.2020 - 01.2025
Restaurant Manager
Prep and Pastry
06.2018 - 09.2023
Bartender
Hilton DoubleTree Williams Center
01.2018 - 06.2018
Bar Manager
The Saguaro Hotel
03.2014 - 05.2017
High School Diploma -
Sahuaro High School
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