Cody Crawford
Marshalltown
Summary
I am a dedicated service technician that focuses on customer outcomes first and foremost. I enjoy customer equipment setups, getting to know the customers needs and focusing on desired outcomes. Skilled in mentoring and training of young technicians and students by helping them define their personal goals and creating the path to achieve those goals through hands on experience . Known for my relationship building, training, and speaking to small groups, I am our shop managers choice for the mentoring of new technicians as well as recruitment of new, young talent to add to our shop. Focused on development of practical skills through hands on training and coursework keeps me eager to learn and teach.
My ability to foster and build relationships will play a central role in creating new and updating existing product trainings that are relevant to the technicians that participate. Reaching across multiple teams to gather that information and solutions will be key for the success of those trainings.
Overview
27
27
years of professional experience
Work History
Ag Field Service Technician
Titan Machinery
Grundy Center, IA
01.2021 - Current
- Diagnosed and repaired agricultural and construction equipment to ensure optimal performance.
- Conducted routine maintenance on machinery, enhancing reliability and reducing downtime.
- Collaborated with team members to troubleshoot complex equipment issues efficiently.
- Provided training to junior technicians on proper repair techniques and safety protocols.
- Maintained detailed service records, ensuring compliance with industry regulations and standards.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering relationships with Edge Program high school students as well as overseeing the development of our in store apprentice student.
- Was selected to three cohorts of the Titan Machinery Talent Ambassador program. Tasked with building relationships with high school students interested in developing careers in diesel mechanics and precision farming, as well as Ag and Business teachers as a continuous pipeline for students looking to enter and excel in mechanical trades to sales rolls on a store level.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Developed and implemented customized service plans to meet customer needs.
Field Service Technician
Oxbo Company
Grundy Center, IA
03.2017 - 12.2020
- Diagnosed and repaired agricultural machinery, ensuring optimal performance and reliability for customers.
- Conducted routine maintenance and inspections, enhancing equipment longevity and reducing downtime.
- Collaborated with engineering team to troubleshoot complex systems, improving service response times.
- Trained junior technicians on equipment operation and safety protocols, fostering a culture of knowledge sharing.
- Established strong relationships with clients, providing expert advice on equipment usage and maintenance practices.
Research Associate
Becks Hybrids
Marshalltown, IA
02.2015 - 03.2017
- Conducted experiments to evaluate hybrid crop performance and yield potential.
- Analyzed data sets using statistical software to identify trends and insights.
- Mentored junior researchers in laboratory techniques and best practices.
- Led initiatives to enhance efficiency in data collection processes across projects.
- Set up equipment, organized inventory and maintained facilities.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Took a lead roll in test plot site locations as the liaison between the farmer cooperator and research staff.
- Trained our seasonal workforce as well as summer interns on our data collection protocols.
- Was responsible for the daily and seasonal maintenance of our planting, spraying, harvesting, data collection and GNSS equipment. Trained the lead RA's of the other planting and harvesting crews in maintenance and repair procedures.
Field Service Mechanic
ALMACO
Nevada, IA
01.2014 - 02.2015
- Diagnosed mechanical issues and performed repairs on agricultural equipment.
- Conducted preventive maintenance to ensure optimal performance of machinery.
- Collaborated with team members to troubleshoot equipment failures effectively.
- Trained junior mechanics on best practices for equipment service and repair.
- Was responsible for pre season In Field Orientations as a service technician for all makes and models of ALMACO research equipment including a variety of planting systems, data collection systems, GPS planting solutions as well as new and used harvesting systems.
- Maintained vehicle service records as well as accurate mileage reports for service calls and trainings across multiple states and regions around the continental United States.
- Aided in facilitating a number of pre planting season training with focus on class room curriculum development as well as presentation of the subject matter to groups up to 30.
Assembly Technician
ALMACO
Nevada, IA
04.2012 - 01.2014
- Inspected components for defects, ensuring adherence to quality standards and specifications.
- Collaborated with team members to optimize assembly processes and reduce downtime.
- Trained new technicians on safety protocols and equipment operation procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Performed assembly of products according to specifications and instructions.
General Contractor
Self-employeed
State Center, IA
03.1999 - 04.2012
- Collaborated with subcontractors and suppliers to optimize resource allocation and project timelines.
- Developed detailed project plans, including schedules, budgets, and material requirements, enhancing efficiency.
- Mentored junior contractors on best practices in construction methods and project management techniques.
- Established strong client relationships through effective communication, resulting in repeat business and referrals.
- Hired and oversaw subcontractors to meet project needs.
- Performed all on site review, sales and follow up on a wide variety of projects, large and small.
Education
Building Trades
DMACC
Ankeny, IA03-1999
High School Diploma -
West Marshall High School
State Center, IA05-1998
Skills
- Problem-solving
- Positive attitude
- Teamwork and coordination
- Training and mentoring
- Customer training
Timeline
Ag Field Service Technician
Titan Machinery
01.2021 - Current
Field Service Technician
Oxbo Company
03.2017 - 12.2020
Research Associate
Becks Hybrids
02.2015 - 03.2017
Field Service Mechanic
ALMACO
01.2014 - 02.2015
Assembly Technician
ALMACO
04.2012 - 01.2014
General Contractor
Self-employeed
03.1999 - 04.2012
Building Trades
DMACC
High School Diploma -
West Marshall High School