Cody Decker
Marine on St Croix,MN
Summary
Dynamic service leader with a proven track record at White Bear Acura, consistently exceeding customer service standards. Skilled in boosting team productivity and morale, I leverage effective communication and negotiation abilities to enhance customer satisfaction. My strategic approach has driven significant revenue growth and solidified lasting dealership relationships.
Overview
28
28
years of professional experience
Work History
Owner
Owner
Hugo, MN
01.2015 - 01.2022
- Sales Duties: Responsible for obtaining and retaining dealership relationships.
- Management duties: Payroll, invoicing, tracking production levels, and day-to-day oversight of employees in the shop to ensure productivity and quality control.
- Day-to-day shop operations: transportation of vehicles to our shop, washing and detailing, removing decals and pinstriping, shampooing carpets, shining tires, buffing exteriors, filling the fuel tank, and returning a show floor-ready vehicle.
Service Advisor
White Bear Acura
01.2011 - 01.2014
- Direct Customer Sales, advise of recommended maintenance and necessar;y repairs customer pau and warranty.
- Maintain a high level above regional standards for customer service index scores.
- Maintain sales standards set by the dealership for hours per Repair Order, effective labor rate and technician production to be at 100% or more in which my team was always at the top.
Service Advisor, Internal Advisor, Assistant Used Car Manager
Rosedale Chevrolet
Roseville, MN
01.2004 - 01.2011
- Direct Customer Sales including recommended Maintenance and Necessary Repairs, Customer pay and Warranty
- Responsible to maintain a high level of customer satisfaction, above regional standards
- Wrote Repair orders for all Used Cars and Pre delivery New cars
- Responsible for 4-6 Technicians and 4 Detailers
- Purchased Used Cars from Auctions
- Strong ability to communicate with the customers and defuse troubled situations with sound reasoning and resolve to maintain retention and doing what is best for the Customers and dealership
Service Consultant
Harold Chevrolet, Suzuki, Kia
Bloomington, MN
01.2001 - 01.2004
- Direct person-to-person sales of service, parts, and factory maintenance
- Responsible for $100 thousand per month parts and labor gross
- Ranked #1 or 2 of six consultants for top parts and labor gross consistently
- Maintained high customer service scores, effective labor rate and hours per Repair order
Service Consultant
Ken Vance Motors Inc
Eau Claire, WI
01.1998 - 01.2000
- Customer service committee president 2 years
- Direct person-to-person sales of service, parts, and factory maintenance
- Ranked #1 or 2 for top consultant for parts and labor gross consistently
Prep Shop Manager
Ken Vance Motors Inc
Eau Claire, WI
01.1996 - 01.1998
- Responsible for raising department gross from $28 thousand per month to above $40 thousand
- Managed 7 employees 2 technicians, 5 reconditioning technicians
- Increased individual productivity from 80% to above 100% for all technicians
Assistant Service Manager
North town Ford, Lincoln, Mercury
Menomonie, WI
01.1994 - 01.1996
- Responsible for production of all Service technicians
- Direct person-to-person sales of parts, service and factory maintenance
- Light duty technician, lube, brakes, flushes, recalls, light diagnostic and general maintenance
Education
Business Management -
University of Wisconsin Stout
01.1996
Skills
- Customer Service Team president 2 years yielding results above regional average
- Demonstrate ability to become a leader, boost employee morale and motivate employees to achieve and overcome goals
- Effective communicator with good negotiating skills while retaining high customer service standards
Timeline
Owner
Owner
01.2015 - 01.2022
Service Advisor
White Bear Acura
01.2011 - 01.2014
Service Advisor, Internal Advisor, Assistant Used Car Manager
Rosedale Chevrolet
01.2004 - 01.2011
Service Consultant
Harold Chevrolet, Suzuki, Kia
01.2001 - 01.2004
Service Consultant
Ken Vance Motors Inc
01.1998 - 01.2000
Prep Shop Manager
Ken Vance Motors Inc
01.1996 - 01.1998
Assistant Service Manager
North town Ford, Lincoln, Mercury
01.1994 - 01.1996
Business Management -
University of Wisconsin Stout
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