Cody Dragoo
Turbotville,PA
Summary
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Moran Logistics
Watsontown, Pennsylvania
12.2025 - Current
- Trained new staff on customer interaction protocols and sales techniques.
- Processed sales orders efficiently, adhering to established procedures and timelines.
- Developed relationships with existing customers, facilitating repeat business opportunities.
- Responded promptly to all incoming sales inquiries from potential customers.
- Maintained up-to-date knowledge of company products to deliver accurate information.
- Handled customer queries while strictly adhering to company policies and procedures.
- Managed stressful situations calmly, effectively diffusing tensions as needed.
Licensed Funeral Director and Embalmer
Caywood's Funeral Home & Gardens
Elmira, New York
04.2019 - 09.2025
- Performed embalming and cosmetic restoration to meet family presentation expectations.
- Adhered to state and federal regulations for handling, preparation, and transportation of remains.
- Managed funeral home operations, overseeing staff scheduling and daily activities.
- Arranged and directed funeral ceremonies, executing all details per family wishes.
- Collaborated with medical examiners for necessary permits regarding disposition of remains.
- Delivered grief support services to families, fostering a compassionate environment during difficult times.
- Maintained accurate records of funerals, ensuring accountability in financial transactions.
- Supervised body dressing before family visitations to ensure respectful presentation.
Funeral Director/Embalmer - Student
Estey, Monroe & Fahey Funeral Home-Owego, NY
03.2017 - 04.2019
- Greeted and guided grieving families and friends with empathy and compassion during visitations and services
- Provided support to grieving individuals by offering condolences, listening attentively to their needs, and providing information about available resources
- Assisted funeral director in all aspects of funeral service, including setup and preparation of viewing rooms and chapels
- Coordinated clergy members, musicians, pallbearers, and participants, ensuring seamless execution of funeral ceremonies
- Arranged floral displays, photographs, memorabilia, and other personal items to create a comforting atmosphere for mourners
- Managed parking logistics, facilitating smooth vehicle flow during visitations and funerals
- Ensured compliance with health regulations by properly handling deceased bodies according to established protocols
- Collaborated closely with funeral home staff to coordinate schedules for viewings, services, burials or cremations
Funeral Assistant/Support Staff
Herson Wagner Funeral Home
01.2016 - 01.2018
- Provided compassionate support to bereaved families during visitations, fostering an environment of comfort and assistance
- Assisted funeral director in all aspects of funeral services, including preparation and setup of viewing rooms, chapels, and reception areas
- Managed logistics for transportation of deceased individuals, ensuring timely and respectful arrival at designated locations
- Collaborated with funeral home staff to coordinate memorial services, ensuring smooth execution from start to finish
- Assisted in the coordination of processions from the funeral home to the cemetery or crematorium
- Arranged floral displays and decorations, enhancing peaceful and comforting atmosphere for grieving families
- Maintained cleanliness and organization of funeral home facilities before, during, and after services
- Handled administrative tasks including answering phone calls, scheduling appointments, and managing correspondence with clients
Automotive Technician
Miller Auto Team - Honda
02.2011 - 02.2017
- Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
- Utilized computerized diagnostic equipment to accurately identify complex issues, ensuring effective repair solutions
- Employed specialized diagnostic tools to accurately assess vehicle issues and facilitate repairs
- Diagnosed electrical issues by analyzing wiring diagrams and using multimeters and oscilloscopes
- Repaired or replaced faulty components in accordance with manufacturer specifications and industry standards
- Conducted regular maintenance services, including oil changes, tire rotations, and brake inspections, to enhance vehicle performance and safety
- Performed engine tune-ups, including spark plug replacement, ignition timing adjustment, and fuel system cleaning
- Conducted emissions tests and inspections to ensure compliance with environmental regulations
- Dismantled and reassembled engines or transmissions for major repairs or overhauls
- Investigated unusual noises or vibrations reported by customers during test drives ensuring thorough diagnosis before recommending repairs
- Demonstrated strong problem-solving skills by identifying root causes of recurring issues and implementing effective solutions to prevent future occurrences
- Completed repairs within specified timeframes while maintaining high-quality workmanship
- Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
- Stayed updated on the latest automotive technology advancements through ongoing training programs and workshops
- Collaborated with service advisors to communicate repair recommendations to customers effectively
- Provided exceptional customer service by addressing inquiries, explaining repairs in layman's terms, and resolving any concerns or complaints promptly
- Contributed to a positive team environment by collaborating with colleagues on challenging repair projects or sharing knowledge/expertise
- Maintained a high level of accuracy in diagnosing problems by utilizing technical manuals and online resources
Funeral Assistant - Student
Hopler & Eschbach Funeral Home
01.2014 - 01.2016
- Provided emotional support and practical assistance to bereaved families during visitations
- Collaborated with funeral home staff to coordinate memorial services, ensuring smooth execution from start to finish
- Assisted funeral director in all aspects of funeral services, including preparation and setup of viewing rooms, chapels, and reception areas
- Managed logistics for transportation of deceased individuals, ensuring timely arrival at the designated location
- Assisted in the coordination of processions from the funeral home to the cemetery or crematorium
- Arranged floral displays and decorations to foster a peaceful atmosphere for grieving families
- Ensured cleanliness and organization of funeral home facilities before, during, and after services to enhance the overall experience
Assistant Manager
Family Dollar
03.2009 - 04.2011
- Provided exceptional customer service while overseeing daily store operations to enhance customer satisfaction
- Managed store openings and closings, coordinated employee schedules, and supervised staff to ensure smooth operations
- Stocked shelves, managed inventory, and ensured accurate banking for the store
- Maintained a clean and organized facility by receiving merchandise shipments and performing general maintenance tasks
Cashier/Maintenance
Pilot Travel Centers LLC
06.2007 - 07.2009
- Provided customer service, handled cash transactions, and operated cash register and New York Lotto machines
- Stocked shelves, prepared food, and performed custodial tasks to maintain facility cleanliness
- Maintained fuel pumps and performed groundskeeping duties to ensure a safe environment
Assistant Manager
Book Sales Gallery
01.2003 - 06.2007
- Delivered customer service and managed daily store operations
- Opened and closed the store, supervised employees, and managed inventory
- Handled banking, received merchandise shipments, and maintained facility cleanliness
Senior Game Advisor
Game Stop
04.2001 - 06.2003
- Provided customer service and managed daily store operations
- Opened and closed the store, stocked shelves, and managed inventory
- Handled banking, received merchandise shipments, and maintained facility cleanliness
Education
Associate of Applied Science - Mortuary Science
American Academy McAllister Institute of Funeral Service
Manhattan, NY04-2020
GED -
High School Equivalency
Johnson City01-2016
Skills
- Technical writing
- Problem-solving
- Telephone communication
- Detail orientation
- Funeral directing
- Time management
- Computer skills
- Complaint handling
- Medical-surgical
- Client relations
- Mechanical knowledge
- Time organization
- Anatomy knowledge
- Emergency response
- Task prioritization
- Microsoft Office
- Physiology knowledge
- Mortuary services
- Working with adult populations
- Medical terminology
- HIPAA
- Medical office experience
- Retention skills
- Interpersonal communication
- Workflow management
- Collaborative teamwork
- Team leadership
- Critical analysis
- Multicultural Sensitivity Skills
- A/C system repair
- Emissions testing
- Customer relationship management
- Automotive maintenance
- Inventory procurement
- Safety compliance
- Issue resolution
- Clear communication
- Collaborative work
- Engine rebuilds
- Vehicle inspection
- Battery services
- Brake systems
- Written communication
- Vehicle detailing
- Service scheduling
- Wiring diagrams
- Calibrating instruments
- Performance troubleshooting
- Equipment installation
- Coolant flushes
- Suspension systems
- Refrigerant detection
- Cooling system management
- Engine repair
- Brake knowledge
- Diagnostic assessment
- Road testing
- Brake systems understanding
- Purchasing parts and inventory
- Automotive electronics
- Preventive Maintenance
- Diagnosis and repairs
- Quality control
- Complex diagnostics
- Manual transmissions
- Fuel systems
- Changing tires
- Strong work ethic
- Honda vehicles experience
- Emissions control
- Troubleshooting diagnostics
- Preventive maintenance
Certification
- Driver's License
- Embalming License
- Funeral Director License
Languages
English
Groups
Finger Lakes Funeral Director's Association, 04/01/19 - present, Provides continuing education credits to keep New York State Funeral Director's License active.
Personal Information
- Authorized To Work: US for any employer
- Title: Funeral Director / Automotive Technician
Timeline
Logistics Specialist
Moran Logistics
12.2025 - Current
Licensed Funeral Director and Embalmer
Caywood's Funeral Home & Gardens
04.2019 - 09.2025
Funeral Director/Embalmer - Student
Estey, Monroe & Fahey Funeral Home-Owego, NY
03.2017 - 04.2019
Funeral Assistant/Support Staff
Herson Wagner Funeral Home
01.2016 - 01.2018
Funeral Assistant - Student
Hopler & Eschbach Funeral Home
01.2014 - 01.2016
Automotive Technician
Miller Auto Team - Honda
02.2011 - 02.2017
Assistant Manager
Family Dollar
03.2009 - 04.2011
Cashier/Maintenance
Pilot Travel Centers LLC
06.2007 - 07.2009
Assistant Manager
Book Sales Gallery
01.2003 - 06.2007
Senior Game Advisor
Game Stop
04.2001 - 06.2003
Associate of Applied Science - Mortuary Science
American Academy McAllister Institute of Funeral Service
GED -
High School Equivalency