Cody Drummond
Jacksonville,FL
Summary
Results-driven retail manager specializing in customer service, cash management, and store operations. Committed to enhancing customer loyalty and driving sales through effective inventory control and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Retail Manager
Beaches Smoke
Jacksonville, FL
05.2022 - 02.2026
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Developed promotional strategies to boost sales and enhance customer engagement in-store.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Pedicab Operator
Easy Rider Pedicab
Austin, TX
01.2017 - 05.2022
- Operated pedicabs efficiently, ensuring passenger comfort and safety during rides.
- Navigated city routes to optimize travel times and enhance customer satisfaction.
- Conducted routine maintenance on bicycles to ensure reliability and performance.
- Managed scheduling and logistics for daily rides, maximizing operational efficiency.
- Trained new operators on safety protocols and service standards, fostering a collaborative work environment.
Bicycle Delivery
Jimmy John's Gourmet Sandwiches
Jacksonville, FL
09.2013 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Lifeguard
NAS JAX Morale Welfare and Recreation
Jacksonville, FL
05.2004 - 08.2011
- Monitored aquatic safety protocols to ensure patron well-being and prevent accidents.
- Conducted regular inspections of pool facilities to maintain cleanliness and operational standards.
- Provided immediate first aid and emergency response for injuries and health issues.
- Trained new lifeguards on safety procedures, rescue techniques, and equipment usage.
Education
Associate of Science - Nursing
Florida State College
Jacksonville, FL08-2013
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
Accomplishments
An accomplishment I am proud of is completing a self-supported bicycle tour of the entirety of Route 66 back in 2015. It was a 7 week long bicycle trip from Chicago IL to Santa Monica CA. I was able to successfully traverse most of the USA, experiencing the rolling hills of the Ozarks, the great plains of the midwest, the transitioning to the high desert from New Mexico onward into Death Valley, and finally completing the trip in the paradise that is Southern California.
The trip changed my life for the better and I feel as if any task that is set before me dwarfs in comparison to the above achievement and I can absolutely find a way to conquer it with ease.
Timeline
Retail Manager
Beaches Smoke
05.2022 - 02.2026
Pedicab Operator
Easy Rider Pedicab
01.2017 - 05.2022
Bicycle Delivery
Jimmy John's Gourmet Sandwiches
09.2013 - 12.2016
Lifeguard
NAS JAX Morale Welfare and Recreation
05.2004 - 08.2011
Associate of Science - Nursing
Florida State College