Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Duncan

West Fargo,ND

Summary

Agent/Producer at Washington National, adept in lead prospecting and providing exceptional customer service. Demonstrated ability to resolve conflicts with professionalism, significantly enhancing client satisfaction. Skilled in sales strategy development, leveraging polite communication to close deals effectively. Proven track record in fostering positive client relationships and driving business growth.

Overview

17
17
years of professional experience

Work History

Agent/Producer

Washington National
06.2024 - Current
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established positive flow of communication with clients, and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Developed new business and managed new and existing clients.
  • Conducted door-to-door sales efforts at over 120 homes, closing 17 sales in 5 months for approximately $30,000 in sales.

Field Training Officer

Rochester Armored Car
04.2023 - 05.2024
  • Completed all routes without incident and acted as team leader on routes, including those to the Federal Reserve.
  • Coordinated and conducted various training, such as firearms, report writing, and physical handling of money/assets.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Maintained high level of awareness and reported suspicious activity.
  • Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
  • Supervised unloading and loading of valuables, cash and important items to verify proper delivery of requested items.

Operations Manager

General Security Services Corporation
10.2020 - 03.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Identified and resolved unauthorized or ineffective practices.
  • Assisted in price negotiations via property/risk assessments.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by expanding operations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Security Patrol Officer

General Security Services Corporation
05.2020 - 10.2020
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.

Shipping Forklift Operator

Marvin Windows
03.2019 - 05.2020
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Maneuvered forklift safely in congested and confined areas.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Patrol Supervisor

General Security Services Corporation
08.2016 - 03.2019
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Managed security staff rotation for position coverage on breaks.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance.
  • Trained security workers on site-specified procedures.
  • Performed security investigations and reported findings to client management.
  • Assessed electronic security systems and reported malfunctions.
  • Excellent communication skills, both verbal and written.

Commissioned Security Officer

Point 2 Point Global Security Inc.
12.2013 - 08.2016
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Issued access cards to authorized personnel to monitor access points.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Frac Hand

Coastal Chemical Co. LLC
08.2010 - 02.2013
  • Distribute off-road diesel fuel to all customer equipment.
  • Track the amount of fuel being used every shift.
  • Coordinated with dispatch to organize refueling of company trucks when tanks got low.
  • Create billing reports and coordinate bulk refueling.
  • Kept team motivated despite extreme heat/cold and fatigue due to long shifts/weeks.

Military Police

US Army
11.2007 - 08.2010
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Maintained 100% accountability of assigned equipment worth more than $20,000,000.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Monitored traffic violations, issuing citations as necessary.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Education

High School Diploma -

Leveretts Chapel ISD
Laird Hill, TX
04-2007

Skills

  • Lead prospecting
  • Follow-up calling
  • Customer service and care
  • Information documentation
  • Service support
  • Polite communication skills
  • Sales closing
  • Customer needs determination
  • Sales strategy development

Timeline

Agent/Producer

Washington National
06.2024 - Current

Field Training Officer

Rochester Armored Car
04.2023 - 05.2024

Operations Manager

General Security Services Corporation
10.2020 - 03.2023

Security Patrol Officer

General Security Services Corporation
05.2020 - 10.2020

Shipping Forklift Operator

Marvin Windows
03.2019 - 05.2020

Patrol Supervisor

General Security Services Corporation
08.2016 - 03.2019

Commissioned Security Officer

Point 2 Point Global Security Inc.
12.2013 - 08.2016

Frac Hand

Coastal Chemical Co. LLC
08.2010 - 02.2013

Military Police

US Army
11.2007 - 08.2010

High School Diploma -

Leveretts Chapel ISD

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Cody Duncan