Cody Durbin
Grand Rapids,MI
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Energetic and Friendly with patrons, Well Versed in problem solving and working with peers to create solutions.
Hardworking and passionate job seeker with strong organizational skills.Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Assistance Officer
CharlesBrook Protection Services
Grand Rapids, MI
07.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Safety and Security Officer
DK Security
Grand Rapids, MI
03.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Utility Operator
Cedar Springs Manufacturing
Cedar Springs, MI
08.2019 - 05.2020
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Table Busser
Outback Steakhouse
Grand Rapids, MI
03.2016 - 10.2017
- Supported servers by responding to guest needs and retrieving items.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Education
High School Diploma -
Wellspring Preparatory High School
Grand Rapids, MI06.2018
Skills
- Federal and State Regulation Compliance
- Employee and Visitor Screening
- Knowledge of Production Processes
- Root Cause Analysis Participation
- Safety Rules
- Customer Satisfaction Promotion
- Place Settings
- Customer Relations
- Guest Flow
- Team Meetings
- Guest Supervision
- Concern for Others
In my spare time, I enjoy familiarizing myself with new and innovative technology.
Finding time to test the capabilities of the technology i use on a daily basis is a passion i have always had. From seeing how many electronics i can sync via bluetooth to my laptop, to seeing how many programs my phone can have open at once before slowing down. Learning more about the machines we all use daily is something most don't bother with. However i see it as a chance to seize knowledge that others commonly wont know so that i have information they may need at a later point.
Timeline
Customer Assistance Officer
CharlesBrook Protection Services
07.2023 - Current
Safety and Security Officer
DK Security
03.2022 - 06.2023
Utility Operator
Cedar Springs Manufacturing
08.2019 - 05.2020
Table Busser
Outback Steakhouse
03.2016 - 10.2017
High School Diploma -
Wellspring Preparatory High School
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