CODY EVANS
Douglasville,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Security Technology Analyst
Wellstar Health System
Marietta, GA
07.2023 - Current
- The role of a Security Technology Analyst is quite diverse and includes responsibilities such as: Installing, diagnosing problems, repairing, and maintaining various enterprise security systems, including infant protection, video surveillance, ID badge/access control, intrusion detection, and emergency communications
- Developing and maintaining an inventory of security technology equipment
- Assisting in coordinating security system requirements and standards for construction projects
- Consulting with other security officers, dispatchers, and managers to identify technology problems and proposing or collaborating on solutions
- Assisting other users in troubleshooting issues related to these supported systems
- Occasionally writing programs, customizing existing ones, or identifying new programs to enhance the efficiency and productivity of existing systems
- Staying up-to-date with evolving technology to adapt to changes in the field
- Involvement in upgrades and reinstallations of existing and new platforms to keep the supported systems current
- Consulted with management to reach agreement on system principles.
- Providing technical support for complex customer issues and potentially collaborating with the Information Technology department when necessary
- This role is crucial for maintaining the security infrastructure of an organization and ensuring the effectiveness of security systems.
- Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Monitored server activity logs for potential security threats or vulnerabilities.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and implemented applications for data analysis, reporting, and visualization.
Information Systems Analyst
Meggitt USA
Irvine, CA
01.2020 - 06.2023
- Achieved DFARCE (Defense Federal Acquisition Regulations System) Compliance for the company, ensuring adherence to stringent security standards
- Managed end-user hardware deployments, repairs, and SCCM imaging, ensuring smooth operations and minimizing downtime
- Assisted with network switch installations, collaborating with Network Engineers to ensure seamless integration
- Played a key role in isolating and mitigating malicious software, enhancing overall system security
- Supported Active Directory user account management and Microsoft Exchange administration, ensuring efficient user access and communication
- Collaborated with cross-functional teams, including Security, to enhance overall system resilience
- Utilized Service Now ticketing system for incident management and resolution, ensuring proper tracking and documentation
- Conducted repairs of corrupted system files and images, maintaining system integrity
- Managed Microsoft Exchange accounts, including account creation and maintenance
- Assisted in mapping network drives, ensuring smooth data accessibility for end users
- Provided installations, training, maintenance, troubleshooting, and repairs of line-of-business hardware/software technologies
- Supported activations and troubleshooting of mobile devices, enhancing employee productivity
- Assisted with setup and operation of audiovisual hardware for various events
- Actively contributed to process improvement initiatives, enhancing efficiency and effectiveness.
Help Desk Technician I & II
EyeQ Monitoring
Marietta, GA
12.2019 - 11.2020
- Input customer data into the server/ticket system and served as a single point of contact for corporate IT-related issues
- Built and programmed cameras into the network and configured Ubiquity stations and access points
- Conducted port forwarding, troubleshooting, and diagnostics for network connectivity
- Assisted customers in adding cameras to their phones and rebooting switch and bridge kits through the network.
Help Desk Technician
Edge CCTV
Marietta, GA
11.2018 - 12.2019
- Served as the primary point of contact for corporate IT-related issues
- Built and configured computers and servers based on customer specifications
- Flashed BIOS, imaged computers, and programmed cameras into the network
- Configured stations and access points, ensuring proper communication
- Conducted port forwarding and network troubleshooting for optimal performance.
Education
Bachelor's Degree - Information Technology
Southern New Hampshire University
New Hampshire12-2026
Technicial Certificate - Information Technology
MyComputerCareer.com-Raleigh
09.2019
Skills
- Microsoft Windows Server
- Active Directory
- Microsoft Exchange
- LAN
- Help Desk
- Network Support
- Software Troubleshooting
- Operating Systems
- ServiceNow
- Computer Networking
- System Administration
- VMWare
- Remote Access Software
- SCCM
- TCP/IP
- Incident Management
- Disaster Recovery
- DNS
- WAN
- DHCP
- Mobile Devices
- Information Security
- Windows
- Software troubleshooting
- Analysis skills
- Customer service
- Technical Support
- Load Balancing
- SQL
- VPN
- Microsoft SQL Server
- IT Best Practices
- Troubleshooting and Diagnosis
- Technical Analysis
- Troubleshooting and Diagnostics
- Systems Analysis
- Client Relations
Timeline
Security Technology Analyst
Wellstar Health System
07.2023 - Current
Information Systems Analyst
Meggitt USA
01.2020 - 06.2023
Help Desk Technician I & II
EyeQ Monitoring
12.2019 - 11.2020
Help Desk Technician
Edge CCTV
11.2018 - 12.2019
Bachelor's Degree - Information Technology
Southern New Hampshire University
Technicial Certificate - Information Technology
MyComputerCareer.com-Raleigh
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