Shehab Sherif
Lake Wales,FL
Summary
With 7 years of experience as an Analyst in IT Operations, my focus is on effectively managing and maintaining complex IT systems. I have expertise in server management, network administration, and database maintenance, as well as a talent for troubleshooting and resolving technical issues. Throughout my career, I consistently deliver high-quality IT services and solutions to clients, resulting in a strong track record of success. My skill set extends beyond technical proficiency to include project management, team leadership, and exceptional communication skills. This enables seamless collaboration with cross-functional teams to ensure the smooth functioning of IT systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Analyst
Concentrix
10.2022 - 10.2024
- Coordinates as smart hands with different technology workgroups
- Attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients
- Provide telephony support in performing installation and troubleshooting on outages
- Perform hardware and software test/upgrades to peripheral equipment
- Prepares, maintains and submits reports and applicable records, assist in planning & implementing changes & suggest improvements
- Sharing in penetration & failover tests
- 'Semi Annually'
- Lead & Follow up projects with team members, making sure that they have clear understanding of the role and scope of their responsibilities
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
- Internal audit to achieve the PCI compliance requirements
- Security audits to ensure PCI standards applied by all operations & Managers
- Manage international audits to ensure all employees are following policies, standard and procedures, along with building strong relationships with our clients & discussing PCI-Compliance applied in our sites
Senior IT Specialist
Majorel
06.2019 - 10.2022
- Leading the team of IT juniors to make it through WFH project (during Corona virus) and we greatly succeeded at the project
- Training the new team members and giving feedback after finishing the period of training
- Developed comprehensive backup strategies to protect critical data from loss or corruption; routinely tested backups for integrity and recoverability.
- Designed tested, and deployed custom software applications tailored to the specific needs of various departments within the company.
IT Specialist
Majorel
02.2019 - 06.2020
- Configured hardware, devices and software to set up work stations for employees
- Removed and replaced malfunctioning components to correct hardware problems
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Patched software and installed new versions to eliminate security problems and protect data
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Removed malware, ransomware and other threats from laptops and desktop systems
- Engaged end users and answered questions via email and phone
- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
- Troubleshoot system failures or bugs and provide solutions to restore functionality
Technical Support
Xceed
05.2017 - 08.2018
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Followed communication 'scripts' when handling different topics
- Help customers with all tech problems, answer their questions, and absorbing customers' anger with decent way
- Resolved 80 technical support inquiries per day..
- Provided technical support to 60 clients daily.
ADSL Technician and Trainer
TE DATA
01.2016 - 05.2017
- Fixing the customer ADSL line from The cabin to home, and train the new Technicians about the technical work
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Education
Bachelor of Science - Information Systems Management
Alexandria University
Alexandria09.2015
High School Diploma -
Alexandria Technical School of Advanced Industrial
Alexandria09.2011
Skills
- Computer hardware maintenance
- Good communication
- System Admin
- System Administrator
- Active Directory
- Vmware
- System Administration
- WAN
- Microsoft Windows
- DNS
- DHCP
- Technical Support
- Microsoft Windows Server
- TCP/IP
- Operating Systems
Certification
Microsoft Azure Administrator Associate, AZ-104
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Information Technology Analyst
Concentrix
10.2022 - 10.2024
Senior IT Specialist
Majorel
06.2019 - 10.2022
IT Specialist
Majorel
02.2019 - 06.2020
Technical Support
Xceed
05.2017 - 08.2018
ADSL Technician and Trainer
TE DATA
01.2016 - 05.2017
Bachelor of Science - Information Systems Management
Alexandria University
High School Diploma -
Alexandria Technical School of Advanced Industrial
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