Cody Floyd
East Liverpool,OH
Summary
Dynamic Vacation Sales Ambassador with a proven track record at Hilton Grand Vacations, recognized for consistently driving package sales and fostering team development. Committed to personal growth and advancement within the organization, leveraging extensive experience in leading teams to enhance profitability and implement initiatives that elevate performance. Prepared to transition into a Vacation Sales Manager role, focusing on cultivating high-performing representatives, boosting package sales, and upholding Hilton Grand Vacations' commitment to excellence. Passionate about delivering exceptional guest experiences while embodying Hilton's core values.
Overview
16
16
years of professional experience
Work History
Vacation Sales Ambassador
Hilton Grand Vacations
Niles, OH
01.2025 - Current
- Implemented strategies to enhance guest interactions, resulting in increased vacation package sales.
- Consistently delivered exceptional sales performance, averaging 10.2 sales weekly.
- Top sales representative in store for over 50% of the year.
- Analyzed performance metrics on a daily and weekly basis to inform sales strategy adjustments and boost close ratios.
- Achieved high guest satisfaction by effectively identifying travel needs and delivering personalized solutions that enhanced overall experiences.
- Guided and supported sales representatives across multiple locations to enhance team performance.
- Ensured adherence to company sales procedures and brand standards.
Professional Musician | Orchestral Conductor
Freelance-Musician
Freelance
01.2010 - Current
- Directed and developed high-performing ensembles of over 100 members.
- Planned and executed major events with budget oversight.
- Promoted events through strategic marketing initiatives.
- Led orchestral performances as an award-winning conductor, demonstrating exceptional artistic vision and leadership.
Manager | Events Coordinator
L’uva Bella Winery & Bistro
Youngstown, OH
01.2018 - 01.2024
- Directed, coached, and organized a team of 20 employees in a fast-paced hospitality setting.
- Drove revenue growth and enhanced event profitability through strategic planning and performance analysis.
- Executed vendor contract negotiations and directed budget oversight to enhance financial results.
- Resolved guest concerns and operational challenges quickly and professionally
- Managed bookkeeping, reporting, and compliance with company policies
- Managed staff scheduling, optimizing team efficiency and coverage.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Educational Sales Representative
DC Music Store
East Liverpool, OH
01.2017 - 01.2018
- Consistently delivered exceptional sales performance, securing top salesperson status for nine consecutive months.
- Executed strategic outreach initiatives, successfully establishing sales program in five schools.
- Established long-term client relationships to enhance customer loyalty and satisfaction.
- Developed and maintained relationships with educational institutions to promote music programs.
- Implemented in-house instrument repair program to enhance profitability by 20%.
Education
Bachelor of Music - Music Education | Orchestral Conducting
Westminster College
New Wilmington05.2014
Skills
- Leadership development
- Retail marketing
- Commission-driven sales growth
- Performance Metrics & Analytics
- Guest Engagement & Relationship Building
- Training & Development
- Conflict Resolution
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
Timeline
Vacation Sales Ambassador
Hilton Grand Vacations
01.2025 - Current
Manager | Events Coordinator
L’uva Bella Winery & Bistro
01.2018 - 01.2024
Educational Sales Representative
DC Music Store
01.2017 - 01.2018
Professional Musician | Orchestral Conductor
Freelance-Musician
01.2010 - Current
Bachelor of Music - Music Education | Orchestral Conducting
Westminster College