Kendra Andrews
Charleston,SC
Summary
Dynamic professional with 12+ years of high-performance experience in customer service, insurance, and sales across AAA and Hilton. Adept at driving revenue, elevating customer satisfaction, and building strong client relationships. Known for adaptability, professionalism, and a consistent track record of exceeding performance metrics. Seeking a growth-oriented role where relationship-building, sales expertise, and operational excellence make a meaningful impact.
Overview
19
19
years of professional experience
Work History
Vacation Sales Ambassador
Hilton
08.2025 - Current
- Promote and sell Hilton vacation packages while providing exceptional guest experience.
- Build rapport, assess guest needs, and tailor offerings to drive conversions.
- Meet and exceed sales targets through persuasive communication and product knowledge.
- Manage reservations, follow-up communication, and booking coordination.
- Collaborate with hotel teams to enhance service alignment and guest satisfaction.
Insurance Sales Agent
AAA NCNU
Phoenix, AZ
07.2019 - 08.2025
- Consistently ranked among top-performing agents; exceeding sales quota by at least 130% annually.
- Maintained a 42% close rate, exceeding the industry average by 20%.
- Expert in multi-line product cross-selling, achieving strong retention and customer satisfaction.
- Completed both inbound and outbound sales calls; licensed to sell in six states.
- Helped agents advance in their role through peer-to-peer coaching.
- Frequently selected to resolve escalated issues and support underwriting decisions.
- Trusted to assist team members' clients during absences, ensuring seamless service.
- Maintained strong relationships with external referral partners, including mortgage professionals and realtors, to generate consistent leads.
Insurance Senior Service Agent- Underwriter/CSR
CSAA Insurance Group (AAA)
Glendale, AZ
01.2013 - 01.2019
- Supported policy administration and problem-solving across 23 states.
- Led real-time group chat assistance for agents, streamlining issue resolution.
- Facilitated onboarding and the success of new hires through academy coaching.
- Served as a go-to escalation point, managing customer issues that required advanced support and de-escalation.
- Helped insureds with setting up online accounts as a web support agent.
- Served as an underwriter assessing risk and eligibility for new and existing insurance policies to ensure continued compliance and coverage integrity.
All Purpose Clerk
Fry’s Food and Drug Store
Glendale, AZ
01.2007 - 01.2013
- Managed department inventory, training, and customer experience operations.
- Cross-trained in every department to maximize team efficiency and operational flexibility.
- Helped customers while shopping; assisted with any needs they may have had while maintaining a friendly composure.
Cashier
Burger King
Phoenix, AZ
01.2007 - 01.2008
- Balanced registers, managed supply stock, and upheld cleanliness standards, while maintaining GPA of 4.0 and balancing Fry’s position above.
Education
Bachelors - Business Management
Northern Arizona University
Glendale, AZ01.2018
Associates - Business
Glendale Community College
Glendale, AZ01.2014
High School Diploma -
Apollo High School
Glendale, AZ01.2010
Skills
- Microsoft Office Suite
- Time and territory management
- Peer training and mentorship
- Team building
- Client relationship management
- Business process improvement
- Conflict resolution
- CRM proficiency
- Sales strategy
References
- Chris Fraley, Service Supervisor, Known for 12 years, chris.fraley@csaa.com, (702) 270-7152
- Eric Schwebke, AAA Director, Known for 5 years, (505) 920-2142
- Blaine Woolfrey, Uncle, Pharmaceutical Sales, (480) 313-3131
Education And Achievements
- MINDBODYGREEN, In pursuit of NBHWC, 05/01/25
- AAA, Insurance P&C License, 08/01/13
- Aspiring Leaders Development Program, Graduated, 01/01/19
- Northern Arizona University, Glendale, AZ, Bachelors in Business Management, 05/01/18, 3.4
- Glendale Community College, Glendale, AZ, Associates in Business, 05/01/14
- Apollo High School, Glendale, AZ, High School Diploma, 05/01/10, 4.0
Timeline
Vacation Sales Ambassador
Hilton
08.2025 - Current
Insurance Sales Agent
AAA NCNU
07.2019 - 08.2025
Insurance Senior Service Agent- Underwriter/CSR
CSAA Insurance Group (AAA)
01.2013 - 01.2019
All Purpose Clerk
Fry’s Food and Drug Store
01.2007 - 01.2013
Cashier
Burger King
01.2007 - 01.2008
Bachelors - Business Management
Northern Arizona University
Associates - Business
Glendale Community College
High School Diploma -
Apollo High School