Diana Espinoza-Orocio
Foley,AL
Summary
Sales / Office professional: Bilingual, fluent in both English and Spanish. A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication. Received awards for excellence in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vacation Rental Property Manager
Vacasa Vacation Rentals
09.2021 - 02.2024
- Optimized listing descriptions using SEO techniques to increase visibility on popular booking platforms.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Administered operations to handle needs of more than 80 tenants across 72 property units.
Vacation Rental Property Manager
Meyers Vacation Rentals
04.2016 - 08.2021
- Complaint handling, Reservations, Account processing, Office support, Front office handling, Exceptional computer skills, Training
- Communicated effectively with owners, residents, and on-site associates.
- Reduced maintenance costs by implementing preventative measures and regular property inspections.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
Personal Jeweler
Joe Kassab Jewelers
03.2013 - 01.2016
- Sales, diamond ordering, special custom orders, Merchandise inventory, open/close store, High end jewelry appraisals, Miscellaneous filing, Bank deposits
- Enhanced customer satisfaction by designing and crafting unique, high-quality jewelry pieces.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
Sales Associate/2nd Key Holder
Sunglass Hut
06.2011 - 02.2014
- Receiving and shipping,
- Daily stock reports,
- Filed paperwork,
- Bill collections,
- Changing floor plans
Sales Associate
The Walking Company
11.2012 - 03.2013
- Receptionist, Merchandise coordination, Meet/greet, Payments
Receptionist
Marine Corps Community Services (MCCS - The Sleepy Tortoise)
06.2012 - 10.2012
- Reservations, Payments, Filed paperwork, Bill collections, Office support
2nd Assistant Manager
Zale's Outlet (The Diamond Store)
11.2009 - 06.2011
- Opened accounts for new clients
- Daily bank deposits
- Receiving and shipping
- Inventory Control
- Training
Education
Gemological Institute of America (GIA)
Happy Valley, ORSome College (No Degree) - Computer And Information Systems Security
Faulkner State Community College
Foley, ALHigh School Diploma -
Foley High School
Foley, AL05.2008
Skills
- Sales
- Appraisals
- Work Planning
- Schedule Management
- Shipping/receiving
- Office Support
- Microsoft office suite
- Reports
- Collections
- Training
- Staff Coordination
- Personnel Management
- Employee Motivation and Guidance
Certification
- Completion of Marine Corps Acculturation Program Course
- Hazardous Communications
- Solid Waste Recycling
- Hazardous Material Storage
- Environmental Awareness & Workplace Safety
- World Class Customer Service
- Personally Identifiable Information Version 1.0
- Jewelry Essentials
- Employee of the Quarter
Languages
Spanish
Native or Bilingual
Timeline
Vacation Rental Property Manager
Vacasa Vacation Rentals
09.2021 - 02.2024
Vacation Rental Property Manager
Meyers Vacation Rentals
04.2016 - 08.2021
Personal Jeweler
Joe Kassab Jewelers
03.2013 - 01.2016
Sales Associate
The Walking Company
11.2012 - 03.2013
Receptionist
Marine Corps Community Services (MCCS - The Sleepy Tortoise)
06.2012 - 10.2012
Sales Associate/2nd Key Holder
Sunglass Hut
06.2011 - 02.2014
2nd Assistant Manager
Zale's Outlet (The Diamond Store)
11.2009 - 06.2011
Gemological Institute of America (GIA)
Some College (No Degree) - Computer And Information Systems Security
Faulkner State Community College
High School Diploma -
Foley High School