Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Cody Franks

Georgetown,TX

Summary

Malcolm Baldrige Award winning Shift Leader offering 11 years in food service industry roles. Upbeat and flexible individual commended by customers for quickly resolving problems and facilitating repeat business. Versed in producing live steam sporting events via the internet, along with full setup of equipment necessary for sports broadcasting.

Overview

14
14
years of professional experience

Work History

Customer Success Manager

Auctane
Austin, TX
05.2023 - Current
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Managed customer inquiries and complaints in a professional manner.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Developed custom solutions for customers based on their individual business objectives.
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Provided guidance on how customers can maximize the value they receive from products and services.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Met with customers to discuss best practices and drive outcomes.

Executive Producer

A2Z Sports Media
Leander, TX
09.2019 - Current
  • Handled technical setup of lighting and sound for each shot.
  • Reported real-time pre- and post-game coverage of sporting events.
  • Provided commentary during sporting events, parades and conventions.
  • Produced live broadcasts of high school and semi-professional sporting events
  • Live stream support, with back end quality assurance.
  • Engineered live stream broadcast including commentary, crowd noise, commercials, in-game interviews, live replay, etc.

Shift Leader

Mighty Fine Burgers
Round Rock, TX
10.2010 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Directed employees through daily routines.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Customer Support Specialist

Auctane
Austin, TX
04.2022 - 05.2024
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Worked with High-Volume account (Double Good) giving them white glove service.

Education

High School Diploma -

Vista Ridge High School
Cedar Park, TX
06.2008

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Music and Sound Editing Software
  • Production Processes
  • Live Broadcast Direction
  • Trouble-Shooting
  • Computer Software
  • Computer Hardware
  • Audio

Accomplishments

  • Promoted from Cook to Trainer, in less than 3 months
  • Promoted to Shift Leader after 3 years of employment

Affiliations

  • 2010 Malcolm Baldrige National Quality Award winner
  • 2010 Texas Award for Performance Excellent recipient
  • 6 time Employee of the Month winner

Timeline

Customer Success Manager

Auctane
05.2023 - Current

Customer Support Specialist

Auctane
04.2022 - 05.2024

Executive Producer

A2Z Sports Media
09.2019 - Current

Shift Leader

Mighty Fine Burgers
10.2010 - Current

High School Diploma -

Vista Ridge High School

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Cody Franks