Cody Geisendorff
Conroe
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in sales and service. Highly knowledgeable in latest information concerning mechanics and service. Very organized and excellent in time management. Lives locally and is a dependable and punctual employee.
Overview
10
10
years of professional experience
Work History
Parts Manager
Singleton Marine Group
03.2022 - 11.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Advisor
Cycle Shack North
11.2017 - 03.2022
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Documented and scoped actions taken to resolve issues after service calls.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Audio Video Technician
Harold Enterprises
03.2016 - 11.2017
- Set up commercial systems, including projectors, wired and wireless speaker points, teleconferencing equipment, flat panel displays and interactive education-based systems.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
Engineering Technician
Offshore Marine Contractors
02.2015 - 03.2016
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Executed root cause analysis to improve yield and reliability.
- Inspected and repaired program systems and components.
Education
High School Diploma -
Magnolia High School
05.2011
Skills
- Service estimates
- Customer relation
- Data entry
- Records management
- Schedule mastery
- Senior leadership support
- Quality control
- Route management
- High-energy attitude
- Fleet dispatching
- Inbound and Outbound Calling
- Customer service
- Inventory management
- Ordering parts
Contact
Conroe, TX 77304
Education and Training
other,Magnolia, TX
Timeline
Parts Manager
Singleton Marine Group
03.2022 - 11.2024
Service Advisor
Cycle Shack North
11.2017 - 03.2022
Audio Video Technician
Harold Enterprises
03.2016 - 11.2017
Engineering Technician
Offshore Marine Contractors
02.2015 - 03.2016
High School Diploma -
Magnolia High School
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