Cody George
Hot Springs Village,AR
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated through years of experience as a customer service provider in various roles, such as Night Auditor and Delivery Driver, as well as being a self-employed lawn-care provider. Skilled in GPS navigation and adaptive problem solving, I excel in fast-paced environments, ensuring timely and accurate deliveries and customer satisfaction.
My positive attitude and strong work ethic have significantly contributed to increased efficiency and client retention.
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Dominos's Pizza
12.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Lawn Care Provider
Self-employeed
09.2015 - Current
- Followed safety protocols while operating machinery.
- Improved overall property appearance with meticulous attention to detail in all aspects of lawn care and maintenance.
- Conducted regular equipment maintenance, prolonging the lifespan of tools and reducing repair expenses.
- Coordinated schedules efficiently for multiple job sites concurrently, ensuring punctual completion of work assignments.
- Maintained a high level of customer satisfaction through consistent communication and timely project completion.
- Expanded customer base through referrals from satisfied clients and targeted marketing initiatives.
- Developed customized lawn care plans to address individual client needs and preferences effectively.
- Increased client retention rate by providing exceptional service and establishing long-term relationships with customers.
- Provided excellent customer service by actively listening to concerns, addressing issues promptly, and following up on completed jobs to ensure satisfaction.
Delivery Driver
DoorDash
05.2019 - 11.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved delivery accuracy by diligently checking orders before departure.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Night Auditor
Lakeland Village Resort
10.2018 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Contributed to team meetings with insights on night operations, fostering continuous improvement.
Ski Lift Operator
Heavenly Ski Resort
10.2016 - 01.2018
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
- Learned and enforced lift rules, policies and procedures.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Communicated with other lift operators about high-risk lift riders.
- Delivered information and details of interest about facility to visitors.
Education
Bachelor of Science - Computer Science And Programming
South University
Savannah, GA10.2022
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Punctual and Reliable
- Adaptive Problem Solving
- Front Desk Operations
- Multitasking and Organization
- Strong Work Ethic
- Decision-Making
- Account Reconciliation
Timeline
Delivery Driver
Dominos's Pizza
12.2023 - Current
Delivery Driver
DoorDash
05.2019 - 11.2023
Night Auditor
Lakeland Village Resort
10.2018 - 07.2021
Ski Lift Operator
Heavenly Ski Resort
10.2016 - 01.2018
Lawn Care Provider
Self-employeed
09.2015 - Current
Bachelor of Science - Computer Science And Programming
South University
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