Cody Guinn
San Angelo,TX
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
6
6
years of professional experience
Work History
Store Manager
Ross Dress for Less
San Angelo, TX
01.2025 - Current
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to reduce stock discrepancies.
- Analyzed sales data to drive strategic merchandising decisions and promotions.
- Developed and enforced operational policies to enhance efficiency and compliance.
- Coordinated team schedules to optimize coverage during peak business hours.
- Engaged with customers to resolve issues, fostering loyalty and repeat business.
- Collaborated with upper management on budget planning and financial forecasting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Helped with Hiring New Store Managers in the District
- Duel Managed Locations when Store Leaders not present
Store Manager
Conns Home Plus
Wichita Falls, TX
08.2023 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Consistently lead positive sales comp every month and lead district in total number of applications ran month to month
- District manager in training
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Conns Home Plus
San Angelo, TX
08.2022 - 11.2023
- Developed and implemented sales strategies to enhance store performance and customer engagement.
- Oversaw daily operations, ensuring efficient inventory management and merchandising standards.
- Trained and mentored staff on product knowledge, customer service techniques, and operational procedures.
- Analyzed sales data to identify trends and implement actionable plans to increase revenue.
- Maintained high levels of customer satisfaction through effective conflict resolution and personalized service.
- Conducted regular performance evaluations to foster team development and improve employee retention rates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in promoting multiple Store managers and assistant managers in role.
Operations Manager
Conns Home Plus
Abilene, TX
01.2022 - 07.2022
- Streamlined daily operations to enhance efficiency and reduce bottlenecks.
- Supervised team performance and provided training to improve workflow consistency.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Developed operational policies that increased compliance with company standards.
- Opened Multiple new stores in North Carolina, South carolina, and Texas.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Sales Manager
Conns Home Plus
San Angelo, TX
07.2020 - 01.2022
- Led sales team to achieve monthly revenue targets through strategic planning and execution.
- Developed training programs that enhanced product knowledge and sales techniques for staff.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Implemented CRM systems to streamline customer interactions and improve sales tracking efficiency.
- Lead Store in Sales volume every month
- Lead District in Attachment percentages and Applications Ran,
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Trained Store leaders for multiple locations new to open.
Education
Diploma -
San Angelo Lakeview High School
San Angelo 05-2018
Associate of Science - Criminal Justice
Howard College
Big Spring, TX08-2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
Timeline
Store Manager
Ross Dress for Less
01.2025 - Current
Store Manager
Conns Home Plus
08.2023 - 12.2024
Store Manager
Conns Home Plus
08.2022 - 11.2023
Operations Manager
Conns Home Plus
01.2022 - 07.2022
Sales Manager
Conns Home Plus
07.2020 - 01.2022
Diploma -
San Angelo Lakeview High School
Associate of Science - Criminal Justice
Howard College