Cody Higginson

• Participated in ongoing training and compliance activities.
• Employed refined project management skills for task completion.
• Supervised dynamic external partner project collaborations.
• Maintained accurate records of customer interactions and feedback.
• Reviewed documents for accuracy prior to submission or publication.
• Coordinated with other departments to ensure efficient workflow processes.
• Developed and implemented specialized procedures for customer service operations.
• Established effective communication channels among departments.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Maintained positive working relationship with fellow staff and management.

Check in guests to their room

• Processed payments for room charges and incidentals using a point-of-sale system.
• Answered incoming calls from customers inquiring about availability of lodging accommodations.
• Greeted guests upon arrival, verified reservations and assigned rooms.
• Performed basic administrative tasks such as filing documents, entering data into computer systems and preparing correspondence.
• Resolved billing disputes in a timely fashion according to company policy.
• Maintained cleanliness of the front desk area at all times.
• Handled customer complaints or issues in a professional manner while adhering to company policy.