Shataizsha Nathan
Lancaster
Summary
Dedicated professional with extensive experience in customer service and administrative support. Skilled in processing applications, training new hires, and maintaining compliance with regulatory standards. Committed to enhancing operational efficiency and delivering exceptional service to both internal and external customers.
Overview
11
11
years of professional experience
Work History
License permit specialist
Texas DPS
03.2020 - Current
- Administer written, road and visual tests; prepare application forms and collect fees for licenses and Identification cards.
- Communicated with external and internal customers to provide clear guidance on drivers license laws and procedures.
- Processed permit renewals and modifications to maintain compliance and ensure customer satisfaction.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Verified document authenticity to process license application.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Trained new hires on DPS rules, laws, and procedures to ensure compliance and understanding.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
Assistant Cheer Coach
Blaze Cheer & Tumble
06.2015 - Current
- Developed strategies to motivate students to reach their full potential as a member of the squad.
- Assisted co-coach in training sessions, contributing to skill development and athlete growth.
- Coordinated practices and maintained schedules for team members and events.
- Monitored athlete performance and provided constructive feedback for improvement.
- Organized team-building activities to strengthen group cohesion and boost team spirit.
- Enforced conduct rules to maintain discipline and foster a positive team environment.
CASHIER
ALDI
08.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Maintained balanced cash drawer at end of shifts, ensuring accurate financial transactions.
- Guided customers with product inquiries and store navigation, improving overall shopping experience.
- Learned roles of other departments to provide coverage and keep store operational.
Store associate
jimmy jazz
09.2018 - 08.2019
- Engaged with each customer, delivering professional and courteous support for sales and service needs.
- Handled customer complaints professionally and efficiently.
- Collaborated with team members to streamline operations and enhance customer service.
- Participated in training new associates on store procedures.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Reconciled daily sales transactions against cash registers totals.
- Assigned specific responsibilities to team members, improving efficiency in restocking shelves and maintaining clean work areas.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Assisted with loading and unloading deliveries from vendors.
CASHIER
99 CENT ONLY STORES
02.2018 - 09.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Coordinated with team members to maintain efficient store operations and improve service flow.
- Trained new team members on cash register operation, stock procedures, and customer service, ensuring team readiness.
Education
High school diploma -
Desoto High School
DeSoto, TX05-2017
Some College (No Degree) -
Cedar Valley College
Dallas, TXSkills
- Regulatory compliance
- Document review
- Data entry
- Analytical thinking
- Problem solving
- Dependable
- Dependable
- Hardworking
- Quick Learner
- Active listening
- Active listening
Timeline
License permit specialist
Texas DPS
03.2020 - Current
CASHIER
ALDI
08.2019 - 03.2020
Store associate
jimmy jazz
09.2018 - 08.2019
CASHIER
99 CENT ONLY STORES
02.2018 - 09.2018
Assistant Cheer Coach
Blaze Cheer & Tumble
06.2015 - Current
High school diploma -
Desoto High School
Some College (No Degree) -
Cedar Valley College