Tomasa Gonzalez

- Developed training materials for new Permit Specialists, improving onboarding efficiency, and team cohesion.

-Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.

-Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.

- Prepared comprehensive reports on permit activities for management review, highlighting areas of success, as well as the challenges faced by the department.

-Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.

- Perform a road test and a skills test.

- Assist Spanish-speaking customers.

-Provide information and documents on what is needed to apply for a driver's license or identification cards.

- Performed routine data entry or document management.

- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

- Stayed up to date on Texas laws and licensing requirements to complete accurate and efficient reviews.

- Worked closely with applicants to determine eligibility and verify the accuracy and integrity of application data.

- Closing of Day added all transactions, counted all money bags, dropped off the deposit at the bank, logged all cash, credit, road tests, and transactions done for the day.

Send out nightly reports of all processes completed each day.

- Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.

-Evaluated customer data to identify and prevent fraudulent activities.

-Analyzed large amounts of data to find patterns of fraud and anomalies.

- Tracked fraud cases and monitored trends to develop strategies for prevention.

-Effectively communicate with management, appropriate authorities, and other departments to resolve fraud concerns.

- Identify and track current fraud trends, work reports, and databases, and monitor consumer transactions.

- Maintain a high level of customer service while addressing customers, law enforcement, merchants, and bank requests via phone, email, and fax.

- Work on projects of various degrees of engagement that are aligned with corporate and departmental objectives, using established guidelines, reviewing, making decisions, and documenting results.

-Increased customer trust and confidence by effectively communicating fraud investigation outcomes.

- Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.

-Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.

-Expedited response times to inquiries by efficiently managing phone calls, emails, and messages for prompt assistance.

-Facilitated clear communication across language barriers during presentations, conferences, or training sessions, as needed.

-Demonstrated excellent problem-solving skills in addressing complex issues that arose from language barriers, or cultural misunderstandings.

-Communicate with all levels of management regarding progress, concerns, and issues affecting the department.

-Quality audits, provided training, coaching, usage of systems, company policy, and EOD reports.

-Identify the document to investigate fraudulent activity, analyze account activity, and risk factors.

-Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.

-Trained new team members by relaying information on company procedures and safety requirements.

-Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

-Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

-Coached team members in techniques necessary to complete job tasks.

-Assist the agent or cardholder with issues on accounts, cards, and information updates.

-Assist with customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.

-Handled the Escalation Support Queue and maintained the internal Leadership Escalation inbox.

-Capable of managing multiple tasks.

-Assist with supervisor calls and the inbox process for escalated issues and reset pins.

-Credit/Debited account due to system errors, etc.

-Worked at different stations to provide optimal coverage and meet production goals.

-Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.