Tracy Espinoza
San Antonio,TX
Summary
Dynamic professional with over 10 years of customer service experience, excelling in detail-oriented environments and adept at multitasking. Strong oral and written communication skills across diverse fields are complemented by excellent interpersonal and organizational abilities. Demonstrates innovation and creativity in developing new ideas while adapting seamlessly to changing environments. Proven track record in permit management and regulatory compliance, effectively navigating complex processes to ensure timely approvals while maintaining adherence to local, state, and federal regulations.
Overview
27
27
years of professional experience
Work History
License & Permit Specialist IV (Court Hearing Officer)
Texas Department of Public Safety
San Antonio, TX
01.2013 - Current
- Performs highly complex license, permitting and customer service work. Processed renewals, replacements, and modified drivers’ licenses.
- Processed original drivers’ licenses for new residents of TEXAS and for first time applicants. Administered and graded applicants for their DL test as well as CDLS.
- Audited other LPS's cash on a monthly basis.
- Researched suspended, revoked and canceled DL.
- As a Court Hearing Officer I traveled to Municipal and Justice of the Peace court and would represent the State of Texas to advise the court if an individual should be allowed to keep their driver license or have it suspended.
- Interviewed applicants for home bounds and set up appointments to go out and conduct the transaction.
- Created the monthly schedule for the Castroville office.
- Point of contact for San Antonio Police Department negotiation team, City Public Service CDL team, Medina Valley ISD, and numerous other organizations to schedule them CDL appointments.
- Reviewed and processed permit applications for various projects, ensuring compliance with state regulations.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Took on Lead responsibilities.
Member Service Specialist
FirstMark Credit Union
01.2010 - 01.2012
- Processed withdrawals, deposits, payments, and transfers for members over the phone. Customer Service over the phone. Handling steady phone traffic. Problem solving. Accounting assistance. Researched disputes on accounts. Emailed members back. Clerical duties. Data entry.
Exceptions Clerk
ACS Inc.
San Antonio
04.2009 - 10.2010
- Research Child Support payment and posted payments. Customer Service duties over the phone. Worked with counties throughout the state of TEXAS to set up child support cases.
Customer Service Specialist
United Health Group
San Antonio
09.2007 - 11.2009
- Customer Service duties over the phone with customers and health care providers. Advise claim status for HMO and PPO services.
Member Service Specialist, Teller
San Antonio Federal Credit Union
San Antonio
03.2002 - 03.2007
- Processed withdrawals, deposits, payments, and transfers for members. Balanced Cash Drawer on a daily basis.
- Cash handling. Customer Service duties face to face and over the phone. Handling steady phone traffic.
- Problem solving.
- Accounting assistance.
- Researching disputes on accounts.
- Emailed members back.
- Clerical duties. Data entry.
Cashier Supervisor, Accountant
Sam’s Club
San Antonio
01.1999 - 03.2002
- Opened and closed register on daily basis. Customer Service duties. Clerical duties. Supervisor duties, making schedules for cashiers. Accounting duties such as making daily deposits and ordering change for store. Balancing cashier drawers.
Education
Bachelor of Science - Business Administration
Texas A&M University
San Antonio01-2023
Associate degree - Business Administration And Management
Palo Alto College
San Antonio01-2020
Certificate - HR Generalist
San Antonio College
San Antonio, TX01-2010
Skills
- Research
- Permit processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Money handling
- Court procedures
Languages
Spanish
Professional Working
Timeline
License & Permit Specialist IV (Court Hearing Officer)
Texas Department of Public Safety
01.2013 - Current
Member Service Specialist
FirstMark Credit Union
01.2010 - 01.2012
Exceptions Clerk
ACS Inc.
04.2009 - 10.2010
Customer Service Specialist
United Health Group
09.2007 - 11.2009
Member Service Specialist, Teller
San Antonio Federal Credit Union
03.2002 - 03.2007
Cashier Supervisor, Accountant
Sam’s Club
01.1999 - 03.2002
Bachelor of Science - Business Administration
Texas A&M University
Associate degree - Business Administration And Management
Palo Alto College
Certificate - HR Generalist
San Antonio College