Dedicated administrative professional with more than 20 years of experience supporting state government and private-sector operations. Proven expertise in customer service, records management, regulatory compliance, reporting, payroll support, office administration, and training. Recognized for accuracy, professionalism, confidentiality, and the ability to build positive relationships while managing high-volume workloads.
Overview
1
1
Certification
23
23
years of professional experience
Work History
License and Permit Specialist II
Texas Department of Public Safety
Angleton, TX
01.2022 - Current
Deliver exceptional customer service in a fast-paced Driver License Office.
Verify identity and legal documentation while ensuring compliance with state and federal regulations.
Process driver license, identification card, and permit transactions with a high degree of accuracy.
Maintain confidentiality while handling sensitive personal information.
Resolve customer concerns professionally and efficiently.
Explain licensing requirements, policies, and procedures to customers.
Maintain accurate electronic records and support efficient office operations.
Administrative Assistant
Gulf Coast Auto Park
01.2013 - 01.2022
Assembled daily operational and financial reports for comptroller.
Facilitated payroll operations and maintained accuracy of employee timesheets.
Created spreadsheets and maintained office records.
Guided new employees, featuring comprehensive training for a designated replacement.
Controlled office supply inventory and facilitated purchasing operations.
Facilitated billing processes, organized filing systems, and enhanced customer service interactions through effective telephone communications.
Streamlined daily office processes while upholding accuracy and organization.
Rural Carrier Associate
United States Postal Service
01.2006 - 03.2013
Delivered mail accurately and efficiently while meeting daily deadlines.
Maintained accountability for registered and insured mail.
Provided excellent customer service and resolved delivery concerns professionally.
On-Site Safety Representative & Technician
SubStation Services, Inc.
02.2004 - 07.2011
Conducted workplace safety inspections.
Prepared technical reports and maintained OSHA documentation.
Led weekly safety meetings and promoted regulatory compliance.
Assisted with project implementation and employee safety initiatives.
Developed and implemented site-specific safety plans and protocols for diverse projects.
Conducted comprehensive safety audits to identify hazards and ensure compliance with regulations.
Trained personnel on safety procedures, enhancing team awareness and reducing incident rates.
Monitored job site conditions and enforced adherence to safety standards among all workers.
Led incident investigations, identifying root causes and recommending corrective actions to prevent recurrence.
Collaborated with project managers to integrate safety measures into operational workflows effectively.
Reduced workplace accidents by implementing strict safety protocols and guidelines.
Education
No Degree - Office Administration – Information Processing
Brazosport College
Lake Jackson, Texas
Skills
Administrative assistance
Customer Service
Data retention management
Skilled in Microsoft Office applications
Accurate data management
Regulatory Compliance
Report generation
Payroll & Timekeeping
Project coordination
Inventory Management
Training & Mentoring
Administrative operations
Effective problem resolution
Effective communication
Certification
Environmental Health and Safety Management Specialist (EHS)
National Association of Safety Professionals
Timeline
License and Permit Specialist II
Texas Department of Public Safety
01.2022 - Current
Administrative Assistant
Gulf Coast Auto Park
01.2013 - 01.2022
Rural Carrier Associate
United States Postal Service
01.2006 - 03.2013
On-Site Safety Representative & Technician
SubStation Services, Inc.
02.2004 - 07.2011
No Degree - Office Administration – Information Processing