JASMINE IVETTE VELASQUEZ
San Elizario
Summary
Organized and efficient customer service agent highly skilled in office administration, data, organization, proofreading, database management word processing. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
License Permit Specialist II
Texas Department Of Public Safety
El Paso
05.2022 - Current
- Administer road skills (drive test) examinations.
- Processing new applicants to apply for a driver license or an identification card.
- Processing Commercial Driver License to add endorsements into current license.
- Provide excellent customer service to applicants during the permitted process, resulting in positive feedback and increased satisfaction ratings.
- Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.
- Administered and graded written and oral driver examinations, contributing to assessment standards.
- Interpreted NDR, PDPS, CDLIS, SAVE and other external system inquiries to verify applicants' eligibility for licensing.
- Certified drivers as reasonable risks or disapproved drivers as unreasonable risks.
Assistant Manager
Fred Loya Insurance
El Paso
01.2009 - 05.2022
- Surpassed set monthly and quarterly sales goals through effective strategies.
- Selling auto and home insurance
- Generated tailored insurance quotes for clients, enhancing satisfaction and aligning with individual needs.
- Enhanced customer retention by providing tailored support with policy management.
- Delivered personalized assistance to customers, evaluating needs and leveraging insights on consumer preferences.
- Finalized sales and collected necessary deposits
- Reviewed sales and gross profit reports to assess company efficiency
- Assigned specific tasks to employees to optimize office productivity.
Customer Service Representative
Continental Finance
El Paso
08.2008 - 01.2009
- Counted cash drawers and ensured accuracy for bank deposits
- Assisted clients in opening new business accounts at the financial institution
- Conducted credit report assessments to evaluate loan eligibility to verify if they will be qualified for the loan
- Facilitated account closures upon customer request to streamline client transitions
- Presented loan renewal options to clients to support informed decision-making
Hostess/Cashier
Caritas Queretaro
El Paso
08.2005 - 08.2008
- Greeted customers entering restaurant to identify and fulfill their needs.
- Managed customer service tasks, addressing inquiries and resolving issues to enhance customer satisfaction.
- Routinely answered customers’ questions regarding the menu
- Processed customer orders via phone, ensuring accuracy and clarity to facilitate smooth service.
- Counted cash drawers and made bank deposits
Education
High School Diploma -
Socorro High School
El Paso, TX05-2005
Skills
- Customer service excellence
- Bilingual Spanish/English
- Team collaboration
- Task management
- Regulatory compliance
- Deadline-oriented
- Collaborative approach
- Adaptability
- Effective communication
Certification
- Cyber Awareness Training, 06/06/26
- Certified Commercial Knowledge Examiner, 07/01/22
- TCIC/TLETS Mobile Access Test, 06/01/22
- DLD Facilitator Training 11/20/2024
- DPS Equal Employment Opportunity 11/03/2025
Timeline
License Permit Specialist II
Texas Department Of Public Safety
05.2022 - Current
Assistant Manager
Fred Loya Insurance
01.2009 - 05.2022
Customer Service Representative
Continental Finance
08.2008 - 01.2009
Hostess/Cashier
Caritas Queretaro
08.2005 - 08.2008
High School Diploma -
Socorro High School