Samira Anjum
Hockley
Summary
Detail-oriented License Permit Specialist II with expertise in application processing and regulatory compliance. Skilled in data analysis and customer relationship management, facilitating effective inquiry resolution and accurate record-keeping. Streamlined permit processes to enhance efficiency and ensure compliance with regulations, fostering strong community engagement through effective stakeholder interaction.
Overview
30
30
years of professional experience
Work History
License Permit Specialist II
Department of Public Safety
Hempstead
12.2024 - Current
- Receive, review, and process applications for different types of driver's licenses and permits
- Verify that applications meet state regulations, codes, and agency policies
- Greet and answer questions about driver's license laws, procedures, and other services in a courteous manner
- Collect and verify fees for licenses and permits
- Reviewed permit applications for compliance with safety regulations and guidelines, ensuring public safety standards were met.
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations, and standards.
- Guided applicants through permitting process and requirements, enhancing user understanding and satisfaction.
- Maintained accurate records of all permits issued and their statuses.
- Maintained accurate records of all permits issued, including expiration dates and fees paid. Participated in training sessions to update knowledge of current laws governing the issuance of permits
- Collaborated with law enforcement on permits related to public safety initiatives.
- Resolved customer complaints regarding permitting issues in an efficient manner.
- Assisted applicants in completing required forms for various permits.
- Ensured that all necessary documentation is complete before submitting applications for approval.
- Analyzed data to identify trends in permit requests and approvals, informing improvements in processing efficiency.
- Performed administrative duties such as filing paperwork and responding to inquiries from customers via telephone or email.
- Verified document authenticity to process the license application.
- Received and submitted payments accurately, tracking amounts, issuing receipts, and updating computer systems.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Investigated past and current licensees to perform record checks.
- Conduct basic investigations and evaluate applicants for medical conditions that may affect their ability to drive
- Administer written and vision tests per state policies
- Maintain and report daily financial transactions
- Stocked counters with forms, film, and license supplies to maintain inventory levels.
Paraprofessional
Cy Fair ISD/ Carlton Center
Cypress
01.2016 - 12.2024
- Instructed, Mentored, explained, and helped struggling students with concepts outlined in lesson plans with class materials.
- Assisted supervising teachers in managing classroom dynamics and executing lesson plans effectively.
- Assisted teachers in developing lesson plans and instructional materials for students.
- Collaborated with teachers to develop and implement tailored behavior management strategies for individual students.
- Adhered to IPE and BIP plans with strict attention to requirements and goals.
- Organized and supervised recreational activities to enhance student development and foster extracurricular learning.
- Built strong relationships with students, staff, and parents.
- Participated in professional development and training to boost skills.
- Supported teachers by completing assigned tasks.
- Marked assignments and assessments using answer sheets and marking devices.
Shift Manager
A3H Foods LP
Spring
01.2019 - 06.2022
- Supervised team members during shifts to maintain service quality and customer satisfaction.
- Trained new employees on operational procedures, menu items, and customer service standards.
- Built professional relationships with cooks, staff, and customers to foster a positive work environment.
- Negotiated pricing agreements and delivery schedules with vendors to enhance supply chain efficiency.
- Counted cash and receipts and completed bank deposits.
Asset Management
Cognizant/ Credit Suisse
NY
03.2013 - 08.2013
- Contributed to Project Treasury Operation / Asset Management
- Reconciled bank statements using CaRe (Cash and holding Reconciliation) to ensure accurate financial records
- Updated daily funding amounts to ensure accurate cash flow management.
- Prepare daily Cash memo report
- Prepare Messenger Request forms for deposit checks and securities
- Prepare entry into CaRe
- Update accounts with proper coding
- Performed month-end closing procedures, including account reconciliations and adjustments.
- Ran daily bank statement reports to monitor account activity and balances.
- Assisted accounting team with electronic filings, document management, and records archiving for efficient operations
Office manager
Smyth Associates, Inc
NY
06.2010 - 03.2013
- Managed all office operations for a financial recruitment firm.
- Oversaw daily office operations and ensured a smooth workflow.
- Coordinated office events, meetings, and appointments for staff members.
- Provided technical support to 10 employees for computer and administrative tasks.
- Processed payroll for all employees, including calculating overtime pay.
- Maintain accounts payable and accounts receivable and reconcile bank statements
- Updated personnel records to document promotions, performance reviews, and other employee transactions.
- Handled confidential information with discretion, including sensitive HR matters.
- Assisted with the recruitment process by reviewing resumes and scheduling interviews.
- Ensured compliance with local, state, and federal regulations regarding workplace safety.
- Collaborated with the IT department to troubleshoot technical issues promptly.
Census Enumerator
US Census
NY
05.2010 - 10.2010
- Validated address information with visits to each residential structure in the assigned area.
- Met daily interview goals, working quickly and maintaining strong control over interviews.
- Verified accuracy and completeness of collected data through thorough reviews, enhancing reliability of information.
- Reviewed collected data for accuracy before submission, correcting any errors found during review.
- Secured data against loss by adhering to Census Bureau policies, ensuring integrity of collected information.
- Ensured confidentiality of all collected information according to federal guidelines.
- Maintained custody of forms until submission for official counting, safeguarding data throughout process.
Bookkeeper
Net Link USA, Inc
NY
03.2008 - 09.2009
- Managed, maintained, and prepared financial statements and reports.
- Generated monthly income statements and balance sheets.
- Reconciled bank accounts and credit card statements monthly.
- Processed payroll for employees, including calculating deductions and preparing paychecks.
- Entered financial data into company systems, maintaining accuracy and integrity of financial records.
- Ensured compliance with generally accepted accounting principles GAAP.
- Assisted in the development of more efficient bookkeeping processes within the organization.
- Processed cash and made bank deposits, ensuring timely and accurate transactions.
Bookkeeper
Slim Silk, Inc
NY
06.2007 - 02.2008
- Managed, maintained and prepared financial statements and reports.
- Processed payroll for employees, calculating deductions and preparing paychecks accurately and on time.
- Reconciled bank accounts and credit card statements monthly.
- Generated monthly income statements and balance sheets.
- Assisted in developing efficient bookkeeping processes, improving accuracy and reducing processing time.
- Assisted in the preparation of annual budgets and financial forecasts.
- Ensured compliance with generally accepted accounting principles (GAAP), maintaining financial integrity and accuracy.
Manager
Two Star Bakery
NY
09.1996 - 05.2002
- Managed daily operations of department or company.
- Hired, trained, and mentored new employees to enhance team performance.
- Trained and mentored new staff, ensuring smooth onboarding and integration into the team.
- Maximized employee performance with hands-on training and close mentoring.
- Resolved conflicts between team members professionally.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Investigated customer complaints, implementing process changes to eliminate recurring issues.
- Ran shifts effectively to promote quality products and guest service.
- Provided customer service by assisting clients with inquiries and resolving issues.
Education
Bachelor of Science (B.S.) - Accounting
Hunter College
New York, NYSkills
- Application processing
- Regulatory compliance
- Permitting procedures
- Customer relationship management
- Data analysis
- Record keeping
- Proficient in Excel
- Proficient in Microsoft Office
- Proficient in Outlook
- Analytical skills
- Detail-oriented
- Customer inquiry resolution
- Conflict resolution
- Team collaboration
- Written communication
Awards
- CPI Certified
- 'Paraprofessional of the year 2022-2023'
Languages
Bengali
Professional
Hindi
Professional
Urdu
Professional
Timeline
License Permit Specialist II
Department of Public Safety
12.2024 - Current
Shift Manager
A3H Foods LP
01.2019 - 06.2022
Paraprofessional
Cy Fair ISD/ Carlton Center
01.2016 - 12.2024
Asset Management
Cognizant/ Credit Suisse
03.2013 - 08.2013
Office manager
Smyth Associates, Inc
06.2010 - 03.2013
Census Enumerator
US Census
05.2010 - 10.2010
Bookkeeper
Net Link USA, Inc
03.2008 - 09.2009
Bookkeeper
Slim Silk, Inc
06.2007 - 02.2008
Manager
Two Star Bakery
09.1996 - 05.2002
Bachelor of Science (B.S.) - Accounting
Hunter College