Summary
Overview
Work History
Education
Skills
Hobby computer building and maintenance
References
Timeline
Generic

Cody J

Appleton,WI

Summary

  • Utilized design software to create custom images and advertisements for a digital road sign.
  • Operated through STAR software to open, transact on, and amend member accounts and profiles.
  • Utilized a variety of Microsoft programs for data entry, analysis, and organization.
  • Made use of a variety of Fiserv programs and websites to execute daily duties.
  • Executed all standard card-related actions in DNA via both the Test and Train environments during. Software releases.
  • Pulled and acted upon multiple reports on member activity daily.
  • Operated hardware and software for use in printing functional credit and debit cards and advised all branches on the use of both.
  • Provided support and communication for both members and staff on card related and ACH disputes. Used information both directly taken from the source as well as from reports and activities.
  • Developed methods to monitor, record, and carry out the dispute process

Overview

9
9
years of professional experience

Work History

Card Resolutions Specialist

Fox Communities Credit Union
10.2022 - 06.2023
  • Handled dispute resolutions using effective problem-solving and strong communication skills to bring disputes to a satisfactory resolution.

Card Services Specialist

Fox Communities Credit
11.2019 - 10.2022
  • Ordered, maintained, and created credit and debit cards, as well as assisted branches in card related matters.

Member Services Representative

Northwoods Community Credit Union
03.2016 - 10.2018
  • Aided members in account opening, closure, and transactions while establishing and reinforcing strong relationships.

Team member

Culver’s on Voyager
06.2014 - 10.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety and deliver exemplary customer service.

Education

University of Wisconsin - Green Bay
Green Bay, WI

Skills

  • Cultivating relationships
  • Collaborating with small & large groups
  • Leading teams
  • Working in high pressure environments
  • Multitasking
  • Creative problem solving
  • Long & short term goal setting
  • Analytical thinking
  • Efficient time management
  • Growth mindset
  • Keen attention to detail
  • Self-motivated
  • Strong work ethic
  • Exceeding expectations
  • Effective & concise written/verbal communication
  • Data gathering & analysis
  • Microsoft Office & Office 365

Hobby computer building and maintenance

Built several computers from parts, and have upgraded parts. Also have knowledge of software involved

References

Linda Pomeroy - Fox Communities Credit Union

Past co-worker

920-766-2222


Nicholas Rudd - Advocate Aurora Health

Past co-worker/manager

414-172-2475



Timeline

Card Resolutions Specialist

Fox Communities Credit Union
10.2022 - 06.2023

Card Services Specialist

Fox Communities Credit
11.2019 - 10.2022

Member Services Representative

Northwoods Community Credit Union
03.2016 - 10.2018

Team member

Culver’s on Voyager
06.2014 - 10.2015

University of Wisconsin - Green Bay

Similar Profiles

CREATE PROFILE
Cody J