Cody J
Appleton,WI
Summary
- Utilized design software to create custom images and advertisements for a digital road sign.
- Operated through STAR software to open, transact on, and amend member accounts and profiles.
- Utilized a variety of Microsoft programs for data entry, analysis, and organization.
- Made use of a variety of Fiserv programs and websites to execute daily duties.
- Executed all standard card-related actions in DNA via both the Test and Train environments during. Software releases.
- Pulled and acted upon multiple reports on member activity daily.
- Operated hardware and software for use in printing functional credit and debit cards and advised all branches on the use of both.
- Provided support and communication for both members and staff on card related and ACH disputes. Used information both directly taken from the source as well as from reports and activities.
- Developed methods to monitor, record, and carry out the dispute process
Overview
9
9
years of professional experience
Work History
Card Resolutions Specialist
Fox Communities Credit Union
10.2022 - 06.2023
- Handled dispute resolutions using effective problem-solving and strong communication skills to bring disputes to a satisfactory resolution.
Card Services Specialist
Fox Communities Credit
11.2019 - 10.2022
- Ordered, maintained, and created credit and debit cards, as well as assisted branches in card related matters.
Member Services Representative
Northwoods Community Credit Union
03.2016 - 10.2018
- Aided members in account opening, closure, and transactions while establishing and reinforcing strong relationships.
Team member
Culver’s on Voyager
06.2014 - 10.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety and deliver exemplary customer service.
Education
University of Wisconsin - Green Bay
Green Bay, WISkills
- Cultivating relationships
- Collaborating with small & large groups
- Leading teams
- Working in high pressure environments
- Multitasking
- Creative problem solving
- Long & short term goal setting
- Analytical thinking
- Efficient time management
- Growth mindset
- Keen attention to detail
- Self-motivated
- Strong work ethic
- Exceeding expectations
- Effective & concise written/verbal communication
- Data gathering & analysis
- Microsoft Office & Office 365
Hobby computer building and maintenance
Built several computers from parts, and have upgraded parts. Also have knowledge of software involved
References
Linda Pomeroy - Fox Communities Credit Union
Past co-worker
920-766-2222
Nicholas Rudd - Advocate Aurora Health
Past co-worker/manager
414-172-2475
Timeline
Card Resolutions Specialist
Fox Communities Credit Union
10.2022 - 06.2023
Card Services Specialist
Fox Communities Credit
11.2019 - 10.2022
Member Services Representative
Northwoods Community Credit Union
03.2016 - 10.2018
Team member
Culver’s on Voyager
06.2014 - 10.2015
University of Wisconsin - Green Bay