Cody Jean
SAGINAW,MI
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing ten years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level saftey / training position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Telecommunications Technician
Charter Spectrum
11.2014 - Current
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
Telecommunications Technician
ACI
01.2012 - 11.2014
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Auto Parts Specialist
Advanced Auto Parts
03.2007 - 01.2012
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Increased store revenue by cross-selling products and upselling services to customers.
Watch Technician
Dakota Watch Company
01.2006 - 01.2007
- Completed basic watch adjustments and replaced bands.
- Cleaned, rinsed and dried timepiece parts using solutions and ultrasonic or mechanical watch-cleaning machines.
- Replaced non-working parts and repaired lubricated components after dissembling watches and watch parts.
- Maintained performance by oiling moving parts of watches and clocks.
- Set dial and hands onto watch while adhering to tight manufacturing tolerances.
- Removed, cleaned and replaced external components such as glass faces.
- Replaced components with care to avoid damaging delicate internal workings of timepieces.
Kitchen Manager
Culver's Restaurant
04.2003 - 01.2006
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Newspaper Deliverer
Saginaw News
05.2000 - 03.2003
- Made efficient and safe deliveries with minimal supervision.
- Received, counted and inspected inventory for delivery.
- Handled sorting and assembly of newspapers and bagged for customer delivery.
- Organized and mapped efficient delivery routes to boost daily delivery numbers.
Education
Automotive Technology
Universal Technical Institute of Illinois
Lisle, ILGED -
Arthur Hill High School
Saginaw, MISkills
- Service Delivery
- Branding Compliance
- Safety Awareness
- Installing Equipment
- Home Visits
- Educating Customers
- Diagnosing Issues
- Safety Practices
- Aerial Installations
Timeline
Telecommunications Technician
Charter Spectrum
11.2014 - Current
Telecommunications Technician
ACI
01.2012 - 11.2014
Auto Parts Specialist
Advanced Auto Parts
03.2007 - 01.2012
Watch Technician
Dakota Watch Company
01.2006 - 01.2007
Kitchen Manager
Culver's Restaurant
04.2003 - 01.2006
Newspaper Deliverer
Saginaw News
05.2000 - 03.2003
Automotive Technology
Universal Technical Institute of Illinois
GED -
Arthur Hill High School
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