Nelkin Ramirez
Johnston,RI
Summary
Competent Telecommunications Technician able to install voice, data, video and fire alarm systems. Well-organized and resourceful with superior work ethic. Bringing 17 years of related experience and looking for challenging new role. Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
IBEW Local 103
04.2018 - Current
- Read blueprints and schematics to correctly place equipment.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of all new users and relocations of existing users.
- Responded to service requests during and after business hours.
Field Technician
AERO Communications, Telecommunications Company
01.2014 - 01.2018
- Installed cable services, phone services, hooked up phone jacks, troubleshot lines and tested calls.
- Set up internet services, set up routers and network.
- Consultatively assessed customers' needs, educated on services for best program recommendations.
- Set up surround sounds systems and troubleshoot problems relate to it.
- Performed to company specs, took level readings with signal meter.
- Set up and escalated maintenance calls to maintenance crew.
- Troubleshot signal issues with cable lines.
- Ran coax lines to house, as well as cat 5 and cat 3 wires, for phone and internet.
Field Technician
01.2011 - 01.2013
- Telecommunications Company.
- Installed phone services hook up phone jacks, troubleshoot lines and test calls.
- Set up internet services, set up routers and network.
- Educated customers on services.
- Set up surround sounds systems and troubleshot related problems.
- Consistently met company standards, took level readings with signal meter.
- Set up and escalate maintenance calls to maintenance crew.
- Troubleshot signal issues with cable lines.
- Ran coax lines to house, as well as cat 5 and cat 3 wires, for phone and internet.
Account Manager
Rent A Center
01.2009 - 01.2011
- Rent to own business.
- Called past due customers and met goals for collections.
- Improved efficiency of administrative programs.
- Helped and educated customers on keeping accounts up to date.
- Enforced collections and discipline customers who refuse to cooperate on timely payments.
- Resolved customers' dissatisfaction and went above and beyond to regain their trust and loyalty.
- Coordinated delivery times during all hours of day.
Education
CCNA, working on certification. Anticipated date on completion - undefined
Udemy Online Course
MCSE CERTIFICATION - undefined
School for the Humanities Center
New York, New York2000
High School Diploma - undefined
School for the Humanities
New York, New York1990
Skills
- Analytical problem solver
- Strong customer service experience
- Telecommunications background
- Troubleshooting technical skills
- Conflict resolution
- Account management
- Knowledge in Cat5 and 6, as well as fiber runs
- Knowledgeable in reading floor maps, as well as shooting hooks on ceilings
- Knowledge as grounds man for Linesman, also lashing and bending and bucket handle
- Account management
- Administrative
- Cable
- Cat 5
- Cat5
- CCNA
- Conflict resolution
- Customer service experience
- Delivery
- English
- Internet services
- Microsoft Certified Systems Engineer
- MCSE
- Network
- Problem solver
- Reading
- Routers
- Spanish
- Telecommunications
- Phone
- Troubleshoot
- Troubleshooting
- Installing devices
- Troubleshooting problems
- Configuring equipment
- Educating customers
- Network maintenance
- Excellent communication skills
- Excellent problem-solving abilities
- Windows and Linux
- Microsoft MSCA/MCSE Certified
- Technical specifications creation
- CISCO router management
- Diagnostic skills
- Repairing systems
- Documenting activities
Certification
Microsoft Certified Systems Engineer
Timeline
Telecommunications Technician
IBEW Local 103
04.2018 - Current
Field Technician
AERO Communications, Telecommunications Company
01.2014 - 01.2018
Field Technician
01.2011 - 01.2013
Account Manager
Rent A Center
01.2009 - 01.2011
CCNA, working on certification. Anticipated date on completion - undefined
Udemy Online Course
MCSE CERTIFICATION - undefined
School for the Humanities Center
High School Diploma - undefined
School for the Humanities
Microsoft Certified Systems Engineer
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