Summary
Overview
Work History
Education
Skills
Timeline
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Cody Lai

San Jose,CA

Summary

Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in retail environment. Brings solid foundation in communication and problem-solving, essential for addressing customer needs and handling transactions efficiently. Working better with orientated teamwork.

Overview

2
2
years of professional experience

Work History

Retail Sales Team Member

California's Great America
06.2023 - 12.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Maintained a clean, organized sales floor for an enhanced shopping experience.
  • Trained new team members on best practices for sales success, improving overall team performance.
  • Greeted customers and provided outstanding customer service.

Education

Business/Computer Science

Silver Creek Highschool
3434 Silver Creek Rd, San Jose, CA 95121
05-2026

Skills

  • Customer relationship building
  • Goal-oriented mindset
  • Teamwork
  • Patience and empathy
  • Store maintenance
  • Friendly and outgoing

Timeline

Retail Sales Team Member

California's Great America
06.2023 - 12.2024

Business/Computer Science

Silver Creek Highschool

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Cody Lai