Cody LeBlanc
Game Delivery Senior Manager
Egg Harbor,NJ
Summary
Accomplished senior management professional with nearly two decades of experience in the gaming industry. Known for strategic leadership and operational excellence that drives organizational success. Proven expertise in project management, team collaboration, and process optimization with a sharp focus on delivering results. Skilled at navigating complex challenges, fostering a culture of accountability, and adapting to evolving business needs. Strong decision-making, effective communication, and building high-performing teams.
Overview
20
20
years of professional experience
Work History
Senior Manager Game Delivery
PokerStars
Cherry Hill, New Jersey
05.2022 - Current
- End to end accountability & ownership for game launches, roadmap management, vendor integrations & game performance to all licensed jurisdictions.
- Identified 20+ new vendors/products and managed related integrations to the PokerStars Casino Platform.
- Grew US casino games 770% by onboarding over 3,500 games closing key content gaps and ensuring market parity.
- Established strong relationships with vendors and stakeholders, ensuring long-term meaningful partnerships.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established best practices and implemented new processes to streamline the game delivery workflow.
- Provide strong leadership to enhance team productivity and morale.
Senior Casino Operations Associate
PokerStars - FoxBet
Cherry Hill, New Jersey
06.2021 - Current
- Manage roadmap planning and future game deployments.
- Work in parallel with compliance to ensure operational readiness.
- Ensure games are prepared for launch to hit key dates.
- Track and report competitor content, promotions, and releases within the industry to remain competitive.
- Review various reports to determine game performance, profit, and user engagement.
- Maintain website content, layout, and functionality.
- Interface with multiple teams to learn processes, drive progress, and remove road-blocks where possible.
- Meet and work with vendors to plan for upcoming game launches, resolve issues, and discuss performance.
Senior Field Service Engineer
Light and Wonder
Egg Harbor, NJ
10.2018 - 06.2021
- Frequent travel between 10 US offices as part of Corporate Engineering team to help manage and oversee product implementation.
- Act as first line of communication between Field Service and Corporate Engineering teams.
- Oversee Out of Box performance testing, typically in excess of 80 - 300 pieces of equipment, to ready for field deployment.
- Recommended design changes, upgrades, and replacements to improve system and product performance.
- Train personnel to align objectives, strengthen competencies and standardize operations across all US lottery offices.
- Developed intuitive reports to track testing procedures and document hardware and software failures for corresponding engineering teams.
- Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
Slot Technical Supervisor
Light and Wonder
Egg Harbor, New Jersey
05.2016 - 10.2018
- Manage technical inventory activities and report variances to comply with company policies.
- Oversee, in excess of $1million dollars, inventory for approximately 25 service vehicles and subsequent warehouse inventory.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Develop reports and implement inventory control procedures/best practices while maintaining optimal inventory levels to meet demands.
- Kept all documentation and records accurate and up-to-date to comply with company and state gaming regulations.
Senior Field Service Technician
WMS
Egg Harbor, New Jersey
11.2008 - 05.2016
- Managed all on-site and off-site installation, repair, maintenance and test tasks of electronic gaming machines and related WANs/LANs.
- Perform machine verifications, audits, and testing alongside State Gaming Agents in order to comply with local gaming regulations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Trained and supported new hires and contractors resulting in better understanding of process flow and safety procedures.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
Education
Associate of Science - Information Technology - Computer Networking
Sowela Technical Community College
Lake Charles, LA 08.2002 - 05.2005
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Cross-functional team coordination
Partnership development
Organizational improvement
Data-driven decision making
Project planning
Process improvement
Reporting management
Data analytics
Timeline
Senior Manager Game Delivery
PokerStars
05.2022 - Current
Senior Casino Operations Associate
PokerStars - FoxBet
06.2021 - Current
Senior Field Service Engineer
Light and Wonder
10.2018 - 06.2021
Slot Technical Supervisor
Light and Wonder
05.2016 - 10.2018
Senior Field Service Technician
WMS
11.2008 - 05.2016
Associate of Science - Information Technology - Computer Networking
Sowela Technical Community College
08.2002 - 05.2005