CODY LEE
Lynnwood
Summary
Experienced professional with a strong work ethic and communication skills focused on customer satisfaction.
Knowledgeable Appointment Specialist with proven track record in managing client schedules and ensuring seamless coordination. Adept at building strong client relationships and handling high-volume appointment settings. Demonstrated track record of capabilities in time management and effective communication.
Overview
13
13
years of professional experience
Work History
Appointment specialist
Epic Government (formerly FSR)
12.2022 - 11.2024
- Inbound call representative responsible for making appointments and utilizing referrals
- Sorted through complex provider restrictions in over 100 clinics to meet patients needs
- Trained new staff on appointment scheduling systems and customer service protocols.
- Led initiatives to enhance patient experience through effective communication strategies, and increase understanding of military terms.
Insurance Representative
Ambetter Health Insurance
Tacoma, WA
05.2019 - 09.2021
- Inbound call representative responsible for general troubleshooting
- Took calls ranging from appealing medical claim outcomes to paying monthly premiums
- Analyzed insurance claims, and compared policy to ensure compliance with company policies and regulatory standards.
Team Member
CSR TriWest
Auburn, WA
10.2018 - 04.2019
- Made contact with veterans to get their preferences for medical care
- Made outbound calls to Healthcare providers in order to make appointments for veterans
- Once appointment was made and verified continued support for the veteran till first appointment
Corpsman
United States Navy
Oceanside, CA
06.2011 - 06.2016
- Supervised in the education and demonstration of field sanitation techniques of water testing and waste disposal
- Organized and verified the medical records of 1000 service members
- Extensive amount experience speaking with members and medical professionals
- Organized cataloged and inventoried supplies and equipment in preparation for a deployment
Education
High School Diploma -
Kankakee Valley High School
Wheatfield, INSkills
- Extensive work with customers on extremely detailed and sensitive matters
- Easily adaptable to adverse or unexpected situations
- Extensive use and knowledge of computer software packages to perform member demographic searches, billing information, and appointment details
- Able to take learned tasks and utilize them in adverse situations
- Years of insurance and coverage review experience
Timeline
Appointment specialist
Epic Government (formerly FSR)
12.2022 - 11.2024
Insurance Representative
Ambetter Health Insurance
05.2019 - 09.2021
Team Member
CSR TriWest
10.2018 - 04.2019
Corpsman
United States Navy
06.2011 - 06.2016
High School Diploma -
Kankakee Valley High School