Iyania Giles

Seasoned Private Investigator with a track record of success in conducting investigations under minimal supervision. Proficient in producing detailed reports and skilled in gathering, analyzing, and presenting information effectively.

As a skilled Private Investigator at Allied Universal, I excel in a role that demands both autonomy and precision. Thriving under minimal supervision, I've cultivated a reputation for meticulous detail in crafting comprehensive reports. My role involves extensive travel to diverse locations, showcasing adaptability and a keen ability to navigate varying environments. Proficient in covert dives and collaboration with fellow agents, I am recognized for quick thinking and resourcefulness in dynamic situations. My research skills contribute to a thorough investigative approach, making me a valuable asset to any team. Eager to bring my expertise and dedication to a new and challenging investigative role.

Cultivated a positive atmosphere while maintaining exacting standards in a dynamic and diverse professional setting. Demonstrated proficiency in managing multitasked computer systems, adeptly handled high-volume calls, and effectively employed multiple scripts. Consistently achieved ambitious service standards, assisting individuals with a professional and composed demeanor. Exhibited strong communication and interpersonal skills, coupled with the ability to apply appropriate phone and workplace etiquette. Ensured the delivery of exceptional service to each customer through clear and engaging phone communication. Swiftly resolved all customer-related issues with efficiency and expertise, consistently upholding a high level of professional conduct.

Effectively managed unemployment claims, collaborating with claimants to resolve issues as needed and ensuring outstanding service for each customer. Demonstrated the capacity to serve 100+ clients weekly through adept handling of inbound and outbound calls, addressing concerns promptly, and ensuring the accuracy of processed information. Displayed active listening skills in understanding customer questions or concerns and identifying optimal solutions. Proficiently adhered to scripts and protocols, participating in monthly meetings to review protocols and update scripts within a collaborative team environment. Consistently exceeded employer expectations in accomplishing tasks and goals. Utilized Google Teams for efficient communication with designated members and supervisors.