Cody Lineal
Meridian,ID
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Executive
Truckstop.com
06.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
Sales Development Representative
United Site Services
02.2021 - 06.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Expanded client base by identifying new prospects and potential business opportunities.
Account Manager
Cumulus Media Inc
03.2017 - 02.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Skills
- Relationship building and management
- Pipeline management
- Written and verbal communication
- CRM software expertise
- Customer presentations
- Lead development
- Vendor management
- Order management
- Self motivation
Timeline
Account Executive
Truckstop.com
06.2023 - Current
Sales Development Representative
United Site Services
02.2021 - 06.2023
Account Manager
Cumulus Media Inc
03.2017 - 02.2021
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