Cody Mandrell
San Francisco,CA
Summary
Dedicated and accomplished professional with a proven track record in operational leadership, community management, and case management coordination. Adept at overseeing diverse teams and implementing strategic initiatives to enhance organizational efficiency and resident satisfaction. Experienced in creating and executing innovative programs and initiatives and seeking opportunities to leverage my diverse skill set and contribute to the success and growth of a forward-thinking organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Mentorship Coordinator
Camden Case Management
02.2023 - Current
- Conducted educational trainings and weekly audits of Mentor documentation to ensure ethical and clinically sound content in relation to client treatment plans
- Spearheaded recruitment, onboarding, and training processes for Case Managers, Mentors, and Companions
- Pioneered new case management step-up/add-on niche services now in development
- Elevated the Case Manager to Mentor collaborations through the creation of in-depth Mentor profiles
- Supported business development by planning launch events and attending networking opportunities.
Operations Manager
2177 THIRD, Home Owners Association
05.2021 - Current
- Provided direct oversight of daily operations, including engineering, janitorial services, accounting, and on-site staff
- Formulated and executed comprehensive daily operating procedures for a newly acquired account
- Supervised all financial aspects, encompassing expense reports, invoice processing, contractual billings, reserve account processes, and development and oversight of annual budgets
- Initiated and implemented strategic initiatives aligned with management directives and organizational goals
- Recruitment, onboarding, and training processes for all staff members
- Ensured the maintenance of a high-end environment to preserve the aesthetic integrity of the community and uphold elevated service standards
- Cultivated community culture through the implementation of events, holiday parties, resident and staff initiatives, and opportunities for team building and social interactions.
Director of Club Level Services
Millennium Tower
08.2019 - 05.2021
- Collaborated with Management, Engineering, Housekeeping, and Security to address queries related to operations, policies, reports, etc
- Reviewed complaint and non-compliance forms, ensuring the evolution of Concierge policies and procedures
- Orchestrated and marketed a comprehensive monthly calendar of events and community experiences
- Developed and forecasted budgetary guidelines in alignment with the annual budget process
- Generated statistical reports on event attendance, quality of entertainment, food quality, and resident feedback.
Education
Bachelor of Science - Psychology
City College of San Francisco
San Francisco, CA08.2025
Skills
- Operations Management
- Financial Oversight
- Staff Recruitment and Training
- Vendor Relationship Management
- Event Planning
- Exceptional Client Relations
- Proven Problem-Solving Abilities
- Strong Communication and Interpersonal Skills
- Staff Education and Development
- Business Administration
- Resource Allocation
- Administrative Leadership
- Recordkeeping
- Staff Supervision
- Document Management
- Customer Service
- Project Coordination
- Budget Planning
- Administrative Oversight
- Strategic Planning
- Relationship Building
- MS Office
- Meeting Coordination
- Process Improvement
- Conflict Resolution
- Organizational Skills
- Performance Monitoring
- Team Leadership
- Staff Scheduling
Certification
Certified Hypnotherapist through The National Guild of Hypnotists
Timeline
Senior Mentorship Coordinator
Camden Case Management
02.2023 - Current
Operations Manager
2177 THIRD, Home Owners Association
05.2021 - Current
Director of Club Level Services
Millennium Tower
08.2019 - 05.2021
Bachelor of Science - Psychology
City College of San Francisco
Certified Hypnotherapist through The National Guild of Hypnotists
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