Cody Mann
Lexington,KY
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Research Assistant
Wittenberg University
Springfield, OH
02.2013 - 05.2013
- Helped professor with gathering and recording data involving plasma experiments
Sales Representative
Legacy Business Development
Louisville, KY
07.2016 - 08.2016
- Door-to-door business sales; offered cheaper prices on office supplies through the company
Package Handler
United Postal Service (UPS)
Louisville, KY
08.2016 - 03.2019
- Operated forklifts to move packages, and coordinated teamwork with co-workers
Construction Worker
Monarch Renovations
Louisville, KY
02.2020 - 08.2022
- Worked closely in customers' homes, doing an array of different jobs, including: demolition, tile work, painting, and some carpentry
Mover
Bust-a-Move Movers
Louisville, KY
08.2020 - 07.2021
- Provided top of the line service for customers, moving their furniture
Handyman
Handy Pro Contractor
Louisville, KY
05.2020 - 08.2021
- Performed a variety of handiwork jobs inside and outside of customers' homes
Call Center Representative
GC Services: Kroger, Entergy (Intelogix)
Huntington, WV
10.2022 - 03.2025
- Resolving customer issues through active listening, problem solving, and computer navigation
Certification
- CPT - Certified Personal Trainer (ISSA)
- CPR Certified (ISSA)
- Life Coaching Certification (Expert Rating)
- Life Coach Aptitude Certification (Expert Rating)
Education
High School Diploma -
Chesapeake High School
Chesapeake, OHAssociate of Applied Science - Physics
Wittenberg University
Springfield 07.2011 - 05.2015
Summary
Extensive experience in the coaching, health and fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing in all areas.
Knowledgeable and dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
- Account updating
- Complaint resolution
- Sales closing
- Call logging
- Customer support
- Caller accomodations
- Verbal and written communication
- Technical troubleshooting
- Customer account updates
- Customer communications
- Interpersonal skills
- Sales expertise
- 55 WPM Typing
- Inbound phone calls
- Resolving issues
- Calm disposition
- Problem-solving skills
- Leadership
- Motivated & Driven
- Life Coaching
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
GC Services: Kroger, Entergy (Intelogix)
10.2022 - 03.2025
Mover
Bust-a-Move Movers
08.2020 - 07.2021
Handyman
Handy Pro Contractor
05.2020 - 08.2021
Construction Worker
Monarch Renovations
02.2020 - 08.2022
Package Handler
United Postal Service (UPS)
08.2016 - 03.2019
Sales Representative
Legacy Business Development
07.2016 - 08.2016
Research Assistant
Wittenberg University
02.2013 - 05.2013
Associate of Applied Science - Physics
Wittenberg University
07.2011 - 05.2015
High School Diploma -
Chesapeake High School
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