Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Cottages Of Lake St Louis
07.2018 - Current
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nursing Assistant
Lewis And Clark Gardens
05.2018 - 07.2018
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant/ Level 1 Med Aide
The Gingerbread House
01.2012 - 05.2018
Offered conversation and companionship to long-term care residents, establishing and maintain positive patient relationships
Provided social and emotional support to improve residents’ morals
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Regulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery CenterRegulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery Center