CODY MARKS
Creal Springs,IL
Summary
Experienced professional seeking a position in a people-oriented organization. Leveraging extensive customer service and management experience to drive towards shared objectives. Focused on delivering exceptional service, building meaningful connections with customers, and ensuring their satisfaction. Dedicated to fostering positive relationships, resolving issues, and leading teams towards achieving common goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Kathalynas Spine, Sport & Rehabilitation
06.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
Photographer
Marks Family Photography
12.2023 - Current
- My wife and I started our own business Marks Family Photography, and we absolutely love it.
- Our business is still new but doing well.
- We offer a wide variety of photography options from family photos, event photos, all the way to marketing and weddings
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
Equipment Manager
Southern Illinois University
05.2021 - 12.2023
- I started out as a student worker and quickly advanced to a co-equipment manager as my boss resigned.
- My main responsibilities include taking care of equipment and laundry for all 17 of our division 1 sports.
- Ordering and inventorying gear orders more than $500,000 in value.
- Setting up and running football practices.
- Fitting and adjusting all football players for helmets and shoulder pads.
- Traveling to and from all football games to warm up players and set up all gear including players gear, coaches gear, sideline equipment and coach's headset units.
- Communicating with all other departments included to ensure the best care for our athletes.
- Reduced downtime in operations by performing proactive maintenance on equipment.
Medical Receptionist
Logan Primary Care - Southern Illinois Healthcare
09.2018 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Flooring Laborer
Self Employed
01.2018 - 05.2021
- A few of my responsibilities include ordering materials, measuring, and making the cuts, mapping out and laying each piece of tile or hardwood.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- A few of my more crucial responsibilities were lead generation and customer service.
- Improved worksite efficiency by maintaining clean and organized work areas.
Assistant Manager
Hibbett Sports
09.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Arts - Criminology & Criminal Justice
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL12-2024
Associate of Arts - Criminal Justice
JOHN A. LOGAN
Carterville, IL01.2020
High School Diploma -
CRAB ORCHARD HIGH SCHOOL
Marion, IL05.2013
Skills
- Money Handling
- Customer Service
- Merchandising
- Shipping and Receiving
- Register Operations
- Organization
- Making Schedules
- Patient Intake
- Vendor Orders
- Management
- Training
- Inventory
- Hiring / Onboarding
- Communication
- Order Fulfillment
- Scheduling Appointments
- Team leadership
- Decision-making
Activities
- Crab Orchard High School - Student council (4 Years)
- Crab Orchard High School - Team Captain (2 Years)
- Crab Orchard High School - Volunteer Assistant Basketball Coach (2 Years)
- FEMA - Disaster Assistance Certification (3 Years)
- FEMA - Volunteer
- John A. Logan College - Criminal Justice Club President
- Logan Primary Care - Developed Covid-19 Response
- Logan Primary Care - Developed Covid-19 Virtual Visit Workflow
- Pittsburg Free Will Baptist Church - Church Closet Volunteer (Every Year)
- Pittsburg Free Will Baptist Church - Vacation Bible School Volunteer Worker
- SIU - Officiated at Rec Center for youth basketball tournaments.
- SIU - Volunteered at youth football camps.
Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
- Certified Nutrition Coach (CNC) - National Academy of Sports Medicine (NASM).
Timeline
Chiropractic Assistant
Kathalynas Spine, Sport & Rehabilitation
06.2024 - Current
Photographer
Marks Family Photography
12.2023 - Current
Equipment Manager
Southern Illinois University
05.2021 - 12.2023
Medical Receptionist
Logan Primary Care - Southern Illinois Healthcare
09.2018 - 05.2021
Flooring Laborer
Self Employed
01.2018 - 05.2021
Assistant Manager
Hibbett Sports
09.2013 - 01.2018
Bachelor of Arts - Criminology & Criminal Justice
SOUTHERN ILLINOIS UNIVERSITY
Associate of Arts - Criminal Justice
JOHN A. LOGAN
High School Diploma -
CRAB ORCHARD HIGH SCHOOL
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