Jamese Alexander
Customer Service/ Sales
ANKENY,IA
Summary
Proven achiever with a strong background in enhancing operational efficiency. Demonstrates exceptional communication and technical troubleshooting skills, exceeding quality standards with a 90% rating. Skilled in fostering client relationships and improving service delivery, adept at multi-line phone systems and documentation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Chiropractic Assistant
Iowa Chiropractic Clinic & Sports Injury
6 2023 - Current
- Promoted office efficiency, coordinating schedules, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed electric muscle stimulation, massage, and mechanical traction.
Barback
BUCKS & RIDER
10.2021 - 02.2022
- Performed all tasks in fast paced work environment increasing proficiency of restaurant.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted wait staff with timely food delivery and guest requests.
Professional Insurance Agent
Geico
01.2020 - 03.2021
- Obtained underwriting approval by completing application for coverage.
- Exceeded quality standards with 90% quality rating.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
Server
Tin Roost
02.2019 - 06.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to increase sales by 10%.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender/Server
Buffalo Wild Wings
01.2013 - 02.2019
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Demonstration of strong independent skills in lead position. Provide service wherever it is needed.
Retail Wireless Consultant
US Celluar
08.2023 - Current
- Contributed to an increase in store revenue by consistently upselling additional products or services when appropriate.
- Collaborated with team members to achieve store goals and improve overall performance.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Kirkwood Community College
Iowa City, IA 08.2014 - 05.2017
Skills
Communication
Training and Development
Dependable and Responsible
Performance improvement
Documentation and reporting
Service recommendations
Money handling abilities
Multi-line phone talent
Point of sale operation
Guest relations management
Technical Troubleshooting
Returns processing
Accomplishments
Consistently exceeded quality standards with a 90% quality rating Achieved a 93% customer satisfaction rating earning recognition for having top survey results for several months.
Timeline
Retail Wireless Consultant
US Celluar
08.2023 - Current
Barback
BUCKS & RIDER
10.2021 - 02.2022
Professional Insurance Agent
Geico
01.2020 - 03.2021
Server
Tin Roost
02.2019 - 06.2021
High School Diploma -
Kirkwood Community College
08.2014 - 05.2017
Bartender/Server
Buffalo Wild Wings
01.2013 - 02.2019
Chiropractic Assistant
Iowa Chiropractic Clinic & Sports Injury
6 2023 - Current
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