Karla Garcia
Stafford
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Chiropractic Assistant
Caresworth Chiropractic Clinic
Houston
12.2023 - 02.2026
- Greeting
- Checking in
- Counting
- Managing files
- Scheduling appointments for patients both in person and over the phone.
- Answering phone
- Welcoming & comforting
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Kept patient rooms clean between services and removed used linens for laundering.
- Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Performed patient intake procedures, including health history documentation.
- Assisted patients with scheduling appointments and managing intake forms.
- Coordinated patient flow to ensure timely and efficient chiropractic services.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Scheduled appointments for patients both in person and over the phone.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained patient records and updated information in the electronic health record system.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Provided administrative support, including answering phones and email correspondence.
- Contacted medical facilities to schedule patients for admission.
Retail Sales Associate
The Galleria Mall
Houston
05.2022 - 11.2022
- Shoes
- Inventory
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Computed purchases and received and processed cash or credit payment.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled returns and exchanges according to company policies.
- Helped customers by answering questions and locating merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Restaurant Hostess
Gringos Tex Mex
Stafford
05.2021 - 11.2021
- Managing reservations
- Greeting
- Sanitizing
- Socializing
- Accommodating
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Communication
- Tone
- Adaptability
- Teamwork
- problem-solving
- Conflict resolution strategies
- Telephone etiquette
- Front desk administration
- Active listening
- Appointment scheduling
- Effective written and verbal communication
- Medical record keeping
- Treatment room preparation
- Scheduling appointments
- Customer service
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Patient flow management
- Data entry efficiency
- Medical front desk management
- Medical billing
- Patient information maintenance
- Electric muscle stimulation
- Phone etiquette maintenance
- Organizational skills development
- Scheduling appointments management
- Insurance billing
- Willingness to learn
Timeline
Chiropractic Assistant
Caresworth Chiropractic Clinic
12.2023 - 02.2026
Retail Sales Associate
The Galleria Mall
05.2022 - 11.2022
Restaurant Hostess
Gringos Tex Mex
05.2021 - 11.2021
High School Diploma -
Elsik High School